Patient Registration Representative at Peoples Community Health Clinic

FLSA Classification: Non-exempt 

Reports to: Office Manager

Job Summary/Objective: 

The Patient Registration Representative registers all patients and provides intake services for new patients. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic (PCHC).

Protected Health Information Requirements/Access:

• This position will require the use or disclosure of protected health Information.
• This position will use the Payment class of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records – Yes        Medical Information System - Yes

Essential Functions: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages patient flow into the clinic.
• Uses required techniques to interview patient or designee to obtain demographic and financial information in order to create the medical record.
• Provides accurate intake services for new patients.
• Obtains Income Verification and Declaration of Income forms as appropriate.
• Determines if U-Care patient can be scheduled with main clinic.
• Assists with telecommunications when needed.
• Performs various clerical duties.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
• Follows policies and procedures.
• Develops and maintains own competence.
• Maintains a safe working environment and practices safe working habits.
• Assists in control of Peoples Community Health Clinic resources.
• Ensures the privacy and security of merchant card transactions and data.

Competencies:

• Communication – listening, speaking, writing, and reading comprehension
• Ability to work with diverse groups of people. 
• Ability to interact with patients and guests in a professional, calm, and welcoming manner.
• Ability to work with a large degree of independence.
• Ability to prioritize and process information quickly and accurately.
• Ability to handle money (cash, credit cards, debit cards) responsibly and accurately.
• Working knowledge of MS Office Products (ex. Excel, Word, Outlook, Power Point) and Windows Platform.  Must be comfortable moving within an EHR computer system regularly.
• Maintains strict confidence 
• Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.

Supervisory Responsibilities:

• Not applicable.

Patient Population:

• Not applicable. 

Work Environment/Personal Protective Equipment:

Physical Demands:

This position requires continuous sitting (67% - 100% of shift); occasional walking (1% - 33% of shift); occasional carrying up to 10 lbs. (1% - 33% of shift); occasional pushing/pulling up to 100 lbs. (1% - 33% of shift); continuous use of finger dexterity and use of hands/arms for repetitive movement ( 67% - 100% of shift); frequent twisting (34% - 66% of shift); frequent reaching at shoulder level (34% - 66% of shift) and occasional reaching below or above shoulder lever (1% - 33% of shift); requires 20/20 near vision.

Position Type/Expected Hours of Work:

This is a full-time position. Typically work hours and days are between Monday and Friday,8:00 a.m. to 5:00 p.m. and some flexibility in hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an adjusted work schedule, long days, and early morning or late evening hours in order to meet client scheduling demands. The employee must work a minimum of 40.0 hours each week to maintain full-time status. 

Travel:

Occasional driving might be expected for this position.

Education and Experience:

• High school diploma
• Minimum of 1-year medical office or customer service experience required

Licensure: 

Other Duties:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.