- Professional
- Office in Royersford
Program Manager
Full-Time | Travel Required
We are seeking a Program Manager to provide leadership and ensure seamless coordination across teams and services. This role is critical in maintaining high-quality standards, ensuring compliance, and driving continuous improvement across operations.
Key Responsibilities:
Provide leadership and establish a positive team culture.
Participate in performance improvement activities.
Conduct meetings to plan clinical needs and facilitate discharge planning.
Ensure timely processing of service packets with no break in service until discharge.
Oversee daily operations of services and activities.
Conduct customer satisfaction surveys and analyze client retention.
Maintain monthly contact with interdisciplinary teams (supports coordinators, specialists, parents, guardians, direct care providers, etc.).
Ensure regulatory compliance across multiple divisions (ODP, BAS, OLTL, Magellan, Humana).
Keep provider documentation current and accurate.
Provide reliable data regarding service needs.
Serve as an on-call staff member to fill service gaps if needed.
Qualifications:
Preferred: Master’s in business management, human resources, public relations, social work, or psychiatric management.
Required: Bachelor’s degree with at least 5 years of experience as a Human Services professional (marketing experience a plus).
Ability to travel up to 80% of the work week and availability on weekends.
Strong customer service and communication skills.
Excellent writing ability and proficiency in Microsoft Office (Word, Excel, PowerPoint).
Clear driving record and criminal history.
Reliable transportation required.
What We Offer:
Opportunity to make a meaningful impact in the community.
Dynamic and supportive team environment.
Room for professional growth and development.
