Care Team Director at Wake Technical Community College, NC

About the Department

Pay Grade: Manager 5

The Care Team Director is responsible for the administration and supervision of Academic Advisors in a defined Career Ladder or special population group. This position coordinates with Curriculum Education leadership to ensure up-to-date and accurate information and updates are provided each new academic year.  Additionally, this position will develop advising strategies and programming that encompasses current best practices for advising, including the incorporation and implementation of technology to deliver exceptional advising services.

Position Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.   

*Selects, supervises, and develops Academic Advisors and support staff, in a defined Career Ladder or special population group, and on multiple campuses, consistent with the college's needs, policies, and procedures

*Provide a range of academic advising services in a defined Career Ladder or special population group to new and returning students in multiple modalities, and after normal business hours and weekends as needed

*Promotes student success by implementing and measuring strategies which maximize student retention and completion

*Works collaboratively with Academic Department Heads to ensure advising materials and information are updated each semester 

Collaborates with four-year colleges to promote transfer opportunities for all Wake Tech students 

Provides leadership to Career Ladder or special population group staff to ensure the utilization of a variety of effective and best-practice advising delivery systems and methodologies for a diverse student population 

Coordinates the development of workshops and other programming specific to a Career Ladder or special population group, to promote student retention and career/transfer readiness 

Measures and analyzes effectiveness of advising for a specific Career Ladder or special population group

Minimum Qualifications

Knowledge, Skills, and Abilities 

Should be student-focused and show initiative  

Ability to manage change  

Ability to multi-task, troubleshoot problems, and create resolutions with minimum supervision  

Should be enthusiastic, energetic, and have a multi-cultural awareness  

Demonstrate a collaborative approach, creative problem-solving, conflict resolution, team building, and decision-making skills 

Self-motivated and highly organized with the flexibility to manage rapidly changing priorities 

Demonstrated creativity and resourcefulness in troubleshooting, and developing new ideas and strategies  

Excellent written, oral and verbal communication skills

Excellent analytical and critical thinking skills  

Intermediate skills with MS Office products 

Ability to work a flexible schedule including some day, evening and weekend hours as needed 

Knowledge of current technologies and virtual communications platforms, presentation creation, and web-based applications  

Minimum Requirements 

Bachelor’s Degree  

Three years of experience, advising or counseling students in an educational setting 

Leadership experience  

Preferences 

Master’s Degree 

Supervisory experience 

Essential Personnel: 

TBD