Service Coordinator at Control Southern

Principal Duties and Responsibilities:

• Manage the pre-outage financial planning, outage execution, and post-outage financial completion in collaboration with account managers and valve service team leaders.
• Work directly with key internal and external customers during pre-outage planning, outage execution, and post outage review to support execution of all service work.
• Manage the quote process by working directly with customers, outside sales, inside sales, and valve service teams.
• Work directly with customers, outside sales, inside sales, and valve service teams to create, manage, and close customer invoices.
• Manage/Coordinate service sales (i.e. opportunities, quotes, purchase orders, change orders, invoices, order processing concerns, etc.) in collaboration with customers, account managers, application engineers, and valve service team leaders.
• Create Work Orders, Shop Orders, Purchase Orders, Sales Orders, change orders, & invoicing for day to day repairs in addition to outages. Provide ongoing communication with each customer via phone and/or email to resolve customer questions and issues. Work closely with engineers & sales team members to find solutions to customer problems.
• Communicate manpower, scheduling availability, & ongoing order status to customers as needed.
• Responsible for creation and resolution of vendor purchase orders related to the assigned service accounts.
• Recover unpaid, past due customer invoices in collaboration with the Accounts Receivable department.
• Electronic filing of all assigned customers’ service associated documentation on the public servers and internal business systems as required.
• Responsible for using internal business systems (SFDC CPQ, IFS, AXIOM SPOL, RMAs).
•  Responsible for accessing assigned customer portals to upload bids, download and accept purchase orders, etc.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel:

Occasional travel as needed.

Physical Demands:

•  This is a job performed in an office environment. Most tasks will be completed using a computer and various methods of communications (Phone, email, texts, etc.).
•  Adequate hearing and speech/communication capabilities.

Qualifications:

Associate’s degree (A.A. /A.S.) or equivalent from two-year college; or two years industry related experience and/or training; or equivalent combination of education and experience preferred.

•  Proficient knowledge of word processor and spreadsheet programs (i.e. Excel, Outlook, and Word).
•  Working knowledge of data and cloud-based programs (i.e. Salesforce, IFS, SharePoint) preferable.
•  Effective interpersonal and communication (oral & written) skills required.
•  Must be detail-oriented with a strong focus on time management
•  Ability to work in a fast-paced environment that is constantly changing.
• Must be very customer focused.