Product Order Associate – Operations at Region 4 Education Service Center

Classification: Support Staff

Exemption Status/Test: Non-Exempt                                   

Job Grade: 3

Department: Operations                                                       

Reports To: Warehouse Supervisor

Job Goal:

To assist in providing excellent service to customers through a reliable, accurate, and efficient delivery system of products to clients in support of the ESC’s mission and strategies

Qualifications:

Education:

High school diploma or GED

Experience:

Three years working in inventory control within a warehouse environment

Special Knowledge and Skills:

1. Proficiency in the use of software packages such as Microsoft Word, Excel, eFinancePlus, and escWorks.
2. Basic mathematical skills
3. Strong interpersonal communication skills
4. Ability to organize and execute multiple tasks to ensure efficiency and accuracy (e.g., order placement, customer inquiries, back-order procedures, etc.)
5. Ability to maintain confidentiality
6. Exemplary problem-solving skills
7. Acute attention to detail
8. Bilingual preferred

Major Responsibilities:

1. Restock ordering from vendors so that appropriate quantities are available.
2. Provide direct back up to supervisor of Shipping and Handling.
3. Serve as back-up for the department secretary, as needed.
4. Coordinate with warehouse staff to ensure timely, accurate, customer product ordering.
5. Provide customer-friendly technical assistance.
6. Coordinate activities with Region 4 Business Services department to facilitate timely invoicing of clients.
7. Coordinate timely pickup, delivery, billing, and payment of all utilized shipping avenues to include UPS, FedEx and TForce.  
8. Assist in planning and implementation of ongoing feedback systems and surveys to gather customer feedback.
9. Utilize customer feedback to assist in the development of procedures to continually increase customer satisfaction.
10. Provide all warehouse products and supply quotes to customers internally and externally as needed.
11. Continuously monitor, analyze, and recommend appropriate inventory levels and reorder set points as needed.
12. Run all warehouse accounting eFinancePlus reports before, during, and after each semiannual inventory

Supervisory Responsibilities:

None

Physical Demands/Environmental Factors/ Mental Demands:

Prolonged standing and walking; frequent bending/stooping, pushing/pulling, and twisting; frequent manual labor required which includes the ability to pack, move, pick-up and relocate boxes weighing up to 50 pounds; may work prolonged and irregular hours including working Saturdays and some evenings as needed; work with frequent interruptions; maintain emotional control under pressure.