Order Entry Specialist (Salem, VA, US, 24153) at Medeco Security Locks (ASSA ABLOY Group)

Title:                    Order Entry Specialist

Business Unit:     Medeco Security Locks

Location:              Salem, VA (on-site)

Department:        Customer Service

Shift:                    1st 

Job Class:             Full-Time / Hourly / Non-Exempt

Reports To:          Customer Service Supervisor

Join Our Team as an Order Entry Specialist at Medeco!

Are you detail-oriented, organized, and passionate about delivering exceptional customer service? Medeco is looking for an Order Entry Specialist to join our dynamic Customer Care team. In this role, you’ll be at the heart of our order processing operations, ensuring accuracy, efficiency, and contract compliance every step of the way.

What You’ll Do:

• Accurately enter customer orders into our JD Edwards ERP system, ensuring every detail is correct and complete.
• Review contracts, pricing agreements, and special instructions to guarantee compliance and data integrity.
• Serve as the primary DFIS Card Router each day, with a focus on verifying key blanks and processing orders for Key Blanks and Master Key systems.
• Provide backup support for Government orders and assist with other order types as needed.
• Collaborate with internal teams to resolve issues and keep orders moving smoothly.
• Maintain a low error rate to support our goals for operational excellence and customer satisfaction.
• Uphold Medeco’s standards, policies, and procedures in all aspects of your work.

What You Bring:

• A high school diploma or equivalent.
• Proven ability to enter data accurately in a fast-paced, high-volume environment.
• Experience using Microsoft Office (Excel), working with databases, and in ERP systems (JD Edwards is a plus!).
• Strong organizational and analytical skills, with the ability to manage complex, multi-step tasks.
• Clear, professional communication skills—both written and verbal.
• A customer-first mindset and a proactive approach to problem-solving.
• Previous experience in order processing or customer service is helpful.

Why Medeco?

At Medeco, you’ll be part of a team that values precision, collaboration, and continuous improvement. We offer a supportive work environment where your contributions make a real impact on customer satisfaction and operational success.

We review applications regularly, so don’t hesitate, apply today!

Medeco is committed to providing equal employment and advancement opportunity (“EEO”) to all qualified persons.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.