- Office in Lisbon
Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.
Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Assist customers with order-related questions, refunds, and account issues.
- Collaborate with internal teams to resolve customer concerns efficiently.
Maintain high-quality service standards while managing multiple tasks.
Suggest improvements based on recurring customer issues.
Requirements
- Native-level German and fluent English.
- Strong interpersonal and communication skills.
- Previous customer support experience preferred, online or face-to-face.
- Detail-oriented and proactive problem-solver.
- Comfortable working in a team-focused, dynamic environment.
Benefits
- Hybrid working model after initial onboarding.
- Support with relocation and housing options.
- Private health insurance from day one.
- Paid training and career growth opportunities.
- Social and team-building activities.
