Disaster Relief Program Manager at Catholic Charities

Description

Summary:

The Disaster Relief Program Manager is responsible for overseeing disaster relief case managers, CCAOSA’s immediate and ongoing support to individuals and families impacted by disasters, with the goal of helping clients recover and stabilize following a crisis. This position plays a critical role in overseeing the assistance provided to clients as they navigate federal disaster assistance programs, including those offered by the Federal Emergency Management Agency (FEMA) and the Small Business Administration (SBA), primarily through support at Disaster Recovery Centers (DRCs). The Disaster Relief Program Manager will oversee, coordinate and deliver a range of essential services offered by CCAOSA, including but not limited to: Emergency Financial Assistance, Funeral Financial Assistance, Referrals for Counseling and Emotional Support Services, Referrals to Caritas Legal Services, Assistance with Immediate Basic Needs (e.g., gift cards for food or supplies) via the Donation Distribution Center, Short-Term Shelter or Housing Support (e.g., hotel or Airbnb accommodations), Long-Term Housing Assistance (e.g., locating and securing rental housing for stabilization). In addition to direct assistance, the Program Manager will assess client needs, develop individualized recovery plans, and connect clients with relevant internal services and community partners. The Program Manager will be required to work non-traditional hours, be on call evenings and weekends, and work at remote/off-site locations. Bilingual in English, Spanish, or multiple languages is preferred. 

Position Responsibilities:

• *This position is responsible for recruitment, hiring and training of all staff under their supervision and will make recommendations for termination of  employees. 
• *Must be able to deploy to Kerr County (Kerrville, Texas) for CCAOSA’s current response to Texas Severe Storms and Flooding DR-4871-TX for Flood Crisis Relief in Kerrville, Texas and eligible counties for up to 6 days a week, including      overnight lodging
• *Oversee the      day-to-day program operations for CCAOSA’s current response to Texas      Severe Storms and Flooding DR-4871-TX for Flood Crisis Relief in Kerrville, Texas and eligible counties related to disaster case management  services including but not limited to assessing and determining eligibility for emergency assistance, requesting and applying for emergency assistance, administering emergency funding and processing  payments for emergency assistance.
• *Oversee, coordinate, and deliver a range of essential services offered by CCAOSA, including but      not limited to: Emergency Financial Assistance, Funeral Financial      Assistance, Referrals for Counseling and Emotional Support Services,      Referrals to Caritas Legal Services, Assistance with Immediate Basic Needs      (e.g., gift cards for food or supplies) via the Donation Distribution  Center, Short-Term Shelter or Housing Support (e.g., hotel or Airbnb      accommodations), Long-Term Housing Assistance (e.g., locating and securing rental housing for stabilization).
• * To develop and implement employee development plans for program employees.
• *Manage day-to-day operations, delivery of services, and oversight of all applicable data integrity, incident reports, staffing, reporting, PQI goals, and logistics to ensure compliance.
• *Submit transactions and keep track of expenditures, allowable costs for reimbursement, and other fiscal items related to the budget.
• *Maintain relationships with external stakeholders based on direction provided by  the Senior Director.
• *Write and update standard operating procedures in accordance with agency, funder(s), and other applicable guidance that must be adhered to for compliance purposes.
• *Manage grants, reporting, and reimbursement for allowable costs.
• *Assist with oversight of budget and expenditures within approved limits.
• *Work with Agency’s volunteer coordinator to recruit, train, and maintain disaster relief response volunteers.
• *Provide regular situational updates to agency leadership on disaster relief response. 
• *Be on call and work in remote, off-site locations to represent Catholic Charities in disaster relief response efforts. 
• *Review safety protocols as it relates to use of agency vehicles, management of emergency sheltering,and staff processes.
• *Ensure      situational awareness by continually assessing circumstances/conditions      that affect the agency or clients.
• Must adhere to safety training and protocols on a daily basis and take precautionary measures to ensure the safety and well-being of self and others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Senior Director, Vice President of Programs, Executive Vice President, & CEO/President.

Competency     

Critical Thinking

Adaptability

Leadership

Solution Oriented

Performance Management

Requirements

Minimum Qualifications: 

Education:

• Bachelor’s degree in emergency and disaster management, business administration, non-profit case management, or related field preferred.
• Equivalent experience may be substituted on a year-for-year basis.

Experience:

• A minimum of 3 years of experience in a non-profit and/or emergency and disaster management setting, with at least 3 years of  experience in Social Services and/or Case Management experience is preferred.
• Bilingual in English/Spanish preferred.

License and Credentials

• · ICS-300 and ICS-400 are preferred at the time of hire.
• · Reliable transportation.
• · Valid driver license.
• · Must have clean driving record.
• · If you own a vehicle, we require valid vehicle insurance.
• · Bilingual in English and Spanish preferred.

Minimum Knowledge and Skills: 

A minimum of 3 years of experience in a non-profit  and/or emergency and disaster management setting.

· Advanced proficiency in Microsoft Office Programs.

· Must be flexible, self-directed, and goal oriented.

· Knowledge and experience working in a social services setting strongly preferred.

· Experience working with diverse populations including immigrants from different countries of origin.

· Ability to work in culturally sensitive manner with diverse populations.

· Knowledge of HIPPA and confidentiality standards.

· Knowledge of operational procedures of Community Centers or other comparable facilities preferred.

· Must be detail oriented, organized, self-motivated, work well independently and on a team.

· Must have good written and verbal skills.

· Must have good critical thinking and problem-solving skills in crisis situations.

· Ability to work non-traditional hours and be on call 24/7.

· Experience working with and managing volunteers.

· Ability to lift 50 lbs.

· Experience and ability to drive large vehicles and response units.

Travel Requirements:

Travel requirements for the position include 100% local and 100% overnight, subject to change.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.