Customer Service Representative (m/f/d) at Flix Latam, S.A. de C.V.

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

To support our ambitious growth in the US, we are now looking to fill the exciting role of Dispatcher/Customer Service Representative, our internal Call Center, in our Monterrey, Mexico office! 

ONSITE role in Gral. Escobedo, N.L. near Sendero Metro Station. 

About the Role

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions 
•  Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns • Respond-to and coordinate emergency responses
• Continuously strive to optimize operational processes to guarantee the quality of our services 
• Coordinate personnel responsibilities and vehicle deployment in case of any changes
• Interact with all parties of the FlixBus fleet, especially with our partners' drivers and bus partners (owners, operations managers and dispatchers.)
• Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times
• Provide ongoing support to the Team Lead, Traffic Control, Compliance and Emergency Management and take on additional tasks to maintain excellence in these areas

About You

• High school diploma plus at least two (2) years’ professional experience working in call center (Preferably in a field of transportation, security, or other emergency response)
• Flexibility and ability to work non-traditional hours (our operation is 24/7) 
• Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
• Adapts easily to new technology software to perform job functions, skilled in Microsoft Office Suite of applications
• Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service.
• Fluent in English, fluency in other languages including French, Spanish, Cantonese and/or Mandarin huge plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you! 

#LI-ONSITE