Patient Services Representative at ADVENT

Description

Rediscover Purpose with ADVENT 

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. 

Now Hiring: Patient Services Representative 

Location: Akron Canton, OH  (with occasional support at nearby clinics) 

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. 

What You’ll Do: 

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system 
• Coordinate and order sleep study devices and upload reports into the system 
• Review upcoming schedules to confirm insurance and patient documentation are complete 
• Schedule appointments and manage patient flow for a smooth clinic experience 
• Answer incoming calls and provide overflow support to the call center as needed 
• Open and close the clinic following established protocols 
• Ensure proper documentation, process payments, and support daily clinic operations 
• Order medical supplies and pharmaceuticals as needed 
• Room patients 
• Safety and sanitation of clinic 

What You Bring: 

• Previous experience in a medical or healthcare setting preferred 
• Strong time management skills and the ability to multitask effectively 
• Experience working with performance-based goals or metrics 
• A customer-first mindset and excellent communication skills 
• Tech-savvy with experience in Microsoft Office and Electronic Health Records 
• High attention to detail and accuracy 
• A problem-solver who thrives in a fast-paced environment 
• A positive, team-oriented attitude and strong work ethic 
• Valid driver license  

Why Choose ADVENT: 

• 16+ days PTO (prorated first year) + paid holidays  
• Health, dental, and vision coverage with employer-paid HRA 
• 401k match & life insurance 
• Regular business hours—no nights or weekends 
• A culture that values solutions and encourages growth 
• This is a 32-40 hour full time flex position. 

Explore more at ADVENT Careers