Sales Operations Analyst at Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Supports the Product Sales Support team by managing sales reporting and tracking client activity. Delivers analytical insights and statistical data to inform business decisions, including preparing standard forecasts, budgets, and performance projections. Operates with moderate guidance, applying expertise within a defined area of responsibility.

Job Description

Core Responsibilities:

• Administers sales reports and monitors client activity to support the Product Sales Support team.
• Provides analytical and statistical insights, including preparation of standard forecasts, budgets, projections, and management reports.
• Generates daily, weekly, and monthly sales reports; tracks, verifies, and reports data to support sales initiatives such as incentives and contests.
• Handles basic account inquiries and escalates non-technical issues to the Product Sales Support Supervisor as needed.
• Processes agreements received from the product sales team and enters relevant data into internal databases.
• Serves as a liaison between Sales, Marketing, and IT to define and communicate actionable database query requirements.
• Maintains up-to-date knowledge of Comcast products, services, equipment, and marketing promotions.
• Conducts clerical research requiring familiarity with departmental programs, policies, and procedures.
• Investigates and manages customer escalations with professionalism and accuracy.
• Demonstrates regular, consistent, and punctual attendance. Must be available to work nights, weekends, variable schedules, and overtime as required.
• Performs other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Product Sales, Sales Reporting, Sales Support

Compensation

This job can be performed in New Jersey with a Pay Range of $29.19 - $43.78

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply Now