- Senior
- Office in Salford
Responsible for leading Consumer weekly trading cadence including the consolidation of a complete and interlocking view across marketing, acquisition, loyalty-retention and churn KPI
Responsible for delivery of actionable insights to ensure trading KPI are met; up-weighting activities which are performing well and downsizing those which are not, to improve the commercial outlook from both a customer volume and profitability perspective.
Responsible for driving Altnet prioritisation, through both acquisition and loyalty-retention trading focus on Altnet mix. Responsible for trading KPI to support Equinox rate with openreach
Able to balance the short-term demands for trading insights with the longer-term monthly / annual trading improvement initiatives and changes. These two demands must be inter-linked with trading insights driving change to the monthly / annual forecast.
Have a clear understanding of the external market in both the short and long term
Responsible for championing with technology and data-engineering provision and availability of all data underpinning trading performance and integration of volume planning so day-to-day trading KPI are seamless through to multi-year budget planning.
You will drive a continuous improvement culture across the team, always looking for ways to improve the customer experience and commercial outcomes.
Primary point of contact with operational teams; working closely with sales, loyalty-retention, and commercial teams to optimise offers and propositions for use across new acquisition and base management.
Ruthless focus on those activities which drive cash / EBITDA return; interlock with finance to improve both acquisition and loyalty-retention payback periods to remove those activities which are not cash generative and upweight those that are.
Responsible for managing timely build and deployment of price points (on legacy and new IT platforms) for both acquisition and retention-loyalty. This requires monitoring of our position Vs the competition and what is required to drive acquisition margin, re-contracting efficiency, and churn reduction.
Gravitas and proven influencing skills You’ll be able to persuade and influence stakeholders to achieve the right business outcomes.
Behave with high level of integrity, honesty, respect, and empathy.
Prepared to make decisions and recommendations for improvement and being responsible for outcomes.
Excellent communication and collaborating skills.
Proactive, motivated, and able to inspire across departments impacted by this role.
Responsible for defining the pricing strategy for new acquisition and retentions, setting clear guardrails for the business and ensuring this is communicated across the business.
Understand new price point requests and lead through the commercial governance process for sign off
Responsible for managing the price point and discount build process to ensure trading flexibility to meet business needs.
Lead regular reviews of the pricing strategy and shape recommended responses using commercial analysis, presenting optionality, and driving optimised price decision making.
Engage with market research and customer segmentation teams to understand customer preferences, emerging trends, and competitor activities to shape the commercial pricing strategy.
Implement and regularly review pricing process across the business, owning audit reviews and requests.
Work collaboratively with Commercial colleagues and stakeholders across TalkTalk to develop and deliver the commercial pricing plan.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
Collaborative office spaces designed for creative thinking and innovation
Free on-site parking at our offices
Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
Private healthcare for all employees
Competitive pension scheme and performance-related bonus opportunities
Free broadband for all employees
Life event gifts – celebrating milestones like marriages and births
Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
Salary sacrifice scheme – save on dental, gym, and more
Big retail and leisure discounts
3 paid volunteering days a year – because making a difference matters to us too
