Customer Support Agent with English & Finnish (Santa Cruz de Tenerife, ES) at Atos
Atos · Santa Cruz de Tenerife, Spain · Onsite
- Junior
- Office in Santa Cruz de Tenerife
We are looking for a Customer Support Agent with English & Finnish to join our team. Are you interested? Keep reading!
Key Responsibilities:
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
Requirements
- Mandatory languages: Fluent (C1/C2) Finnish & English
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development: Results Focused, Initiative Customer-oriented
Apply Now
