Customer Support Agent with English & Finnish (Santa Cruz de Tenerife, ES) en Atos

We are looking for a Customer Support Agent with English & Finnish to join our team. Are you interested? Keep reading!

Key Responsibilities: 

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

• Identify, evaluate and prioritize customer problems and complaints.

• Analyze customer problems and formulate plans of resolution.

• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

• Evaluate new services, processes and technologies introduced at the helpdesk.

• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values.

• Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

• Mandatory languages: Fluent (C1/C2) Finnish & English
• Basic PC Skills
• Good communication skills 
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) 
• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
• Basic understanding of the principles, theories, and practices of group dynamics and/or team development
• Basic Business Development: Results Focused, Initiative Customer-oriented