BDC Administrator at Lithia

Dealership:

Subaru of Spokane

Service Scheduler/BDC Administrator

Pay: The expected pay range for this position is $18-$22 hourly.

Schedule: Mon-Fri

At Subaru of Spokane, we’re more than a dealership—we're a part of Lithia & Driveway (LAD), one of the largest automotive retailers in the country. With over 350 stores nationwide and growing, our success is rooted in our people and our unwavering commitment to delivering exceptional customer experiences.

We live by our Lithia Core Values:

• Earn Customers for Life

• Improve Constantly

• Have Fun

• Take Personal Ownership

Our Ideal Candidate

You're a motivated self-starter who thrives in a dynamic, team-oriented environment. You understand the importance of exceptional customer service and love solving problems quickly and efficiently.

If you're ready to work in a fast-paced, people-first environment where innovation and passion drive everything we do—this is the place for you.

Responsibilities:

As a Service BDC Administrator, you'll be the friendly, organized voice of our service department. You'll interact with customers via phone, email, and text to schedule appointments, follow up on services, and ensure an outstanding service experience from start to finish

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

What You Bring:

• Previous experience in a Business Development Center (BDC), call center, or customer service role (automotive preferred but not required)
• Excellent communication skills—both verbal and written
• Strong organizational and multi-tasking abilities
• Tech-savvy, comfortable using CRM tools and Microsoft Office Suite
• A positive attitude and a team-player mindset

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.