Assistant Security Manager at City Market

Description

Department: Security

Reports To: Security Manager

Location: All City Market Locations 

Division/Status: Exempt, Management/All Leadership Team

Summary

City Market, Onion River Co-op is seeking an Assistant Security Manager who is responsible for supporting the Security team and various storewide aspects of City Market operations in multiple locations. This position provides a high degree of security for shoppers, employees, and guests of the Co-op with an emphasis on customer service.

Do you have an interest in local food systems and providing a wide variety of local, organic, and conventional products at a fair price? Do you want to help engage the community with the Co-op’s mission and happenings? How about helping shape the future of the Co-op?

If you are interested in working for a community-owned business and playing an active role in our vibrant local food system, then we would love to hear from you!

Day-to-Day Duties

• Maintain presence throughout all store locations, inside and out. Commitment to a minimum of 85% of shift working throughout the building and on the sales floor, enhancing a positive customer experience and supporting staff.
• Apprehend shoplifters, when applicable. Investigate, resolve, document and report all incidents of compromised safety at City Market including but not limited to: shoplifting, internal theft, deliberate damage to product or company property and any other suspicious or illegal incidents while following proper procedures, guidelines and policies.
• Develop and maintain two-store knowledge and awareness. 
• Document and report all incidents and events related to security accordingly. 
• Investigate disturbances and warn violators of infractions such as loitering, smoking, and disorderly conduct.
• Key person for emergency response, in absence of Store Manager or Security Manager.
• Ensure accurate information is gathered in response to security concerns in a timely manner and maintain accurate documentation per department procedures. Assist with the development and implementation of storewide security trainings.
• Assist with the development, implementation, and delivery of storewide operating procedures, plans and practices to ensure safe and efficient operation of the business.
• Provide daily updates to operations management, Senior Management, and Executive Management teams and inform Security Manager of any personnel or operational challenges.
• Ability to work flexible schedule. Weekends are required.

Qualifications

• Minimum of 2 years retail or related management experience including but not limited to: hiring, training, evaluating, coaching, and developing staff.
• Minimum of 2 years security related experience which includes the use of CCTV security systems. 
• LPC, LPQ, or other equivalent Loss Prevention certification preferred.
• Minimum of 2 years of customer service-related employment preferred.

Technical Skills:

• Solid understanding of Microsoft Office Suite.
• Public speaking, presentation, and customer service skills are essential.

This position will be required to work at other City Market locations for coverage or to attend required meetings, trainings, etc. Some out-of-area and overnight travel may be expected.

Benefits:

Store discounts; free fitness classes, award-winning Wellness Program; Employee Assistance Plan; paid volunteer time; affordable & comprehensive medical, dental, vision, life, disability insurances; paid time off; 401k with 6% match; spending accounts & more!