Student Accounts Collections Analyst at University of Louisiana Monroe, LA

About the Department

Student Accounts Collection Analyst is primary collector of debts older than a year.  Analyst is responsible for transferring the past due balances from Banner into ECSI collection software, sending demand letters to students, and managing accounts.  Analyst posts payments to students’ accounts and assists in answering questions from the students.  Analyst reports non-paying collection debt to Louisiana Attorney General as well as posts any payments Attorney General collects on behalf of the university.  Analyst makes recommendation of unpaid debt to be written off on a yearly basis. Analyst also assists fellow student accounts’ personnel with current student accounts as needed.

Position Duties

Move past due balances from student system to outside service (ECSI)
Correspond with current and former students via phone, email, and letter
Provide customer service regarding balances, holds, returned checks
Maintain records/files in office
Make deposits at on campus branch of LaCapitol
Send unpaid accounts to Attorney General for collection
Post payments from and correspond with Attorney General
Post payments and modify student account records in ECSI
Yearly recommendation of accounts to be written off
Correspondence with bankruptcy court
Update credit bureau reporting

Minimum Qualifications

Required:
Associates degree in accounting, finance, or business administration OR
Two + years work experience in accounts receivable AND customer service, preferably in higher education
 
Basic to proficient navigation skills of Microsoft Office Suite
 
Preferred:
Bachelor’s degree or working towards a Bachelor’s degree.
Previous experience in Banner and/or ECSI