Configuration Technician at Granite Telecommunications

General Summary of Position:

As a Configuration Technician, this person will be working hands on staging products such as Edgeboot, Cisco, Adtran, Juniper, Cradlepoint, Fortinet, and Meraki. They will need to communicate clearly, both verbally and in writing, to engineering, provisioning, and project management teammates.

They will also work in coordination with the warehouse teams picking, packing and shipping equipment out of the Lincoln, RI facility. Accuracy will be vital to the success of this person along with the ability to work on multiple different projects during a shift.

 Duties and Responsibilities:

• Manage ticket queues
• Ensure the timeliness and accuracy of customer orders
• Responsible for the successful and safe execution of work instructions to meet the standards set by Granite’s Product and Provisioning teams to equipment staging and configuration
• Work closely with all internal departments to ensure equipment is correctly configured and shipped to customers

Required Qualifications :

• Proficient in Microsoft Office Suite
• Strong organizational skills
• Ability to work independently and make judgement calls to resolve issues
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to multi-task
• Ability to work in a warehouse environment

Preferred Qualifications:

• Experience with staging telecommunications equipment
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
• Experience with multiple equipment manufacturers (Cisco, Adtran, Fortinet, Meraki, Cradlepoint, and others)

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