Altru Coordinator (Administrative Assistant II) at City of Norfolk, VA

About the Department

The City of Norfolk, Maritime Center – Nauticus is seeking to hire an Administrative Assistant II- Altru Coordinator. This position provides essential clerical, administrative, financial, and guest service support, with a focus on entering and maintaining accurate ticketing and reservation data. This individual will generate reports, and lead efforts in database clean-up, audits, and user training to ensure consistent, high-quality data standards across departments. The role also facilitates regular Altru team meetings and provides technical support related to ticketing operations. This position serves as a third key holder and backup admissions support, assisting with ticket sales, guest service, and cash handling during peak times or staff shortages. Performs related duties as assigned.

Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.

Position Duties

• Provides administrative support by answering telephone inquiries, responding to emails, greeting and screening visitors, scheduling appointments, distributing mail, ordering supplies, updating manuals, maintaining filing systems, and coordinating department records.
•  Manages and maintains the Altru ticketing and reservation system, including data entry, record keeping, reservations processing, guest registration, and internal reporting to ensure database accuracy and integrity.
• Leads Altru training efforts by coordinating and conducting team meetings and providing ongoing training for support personnel.
• Prepares and generates reports (daily, weekly, monthly, quarterly, and annual) related to visitation, group program attendance, and event participation using Altru and other department tools.
• Collaborate with all departmental users and partners to solve issues and improve system functionality
• Develops, maintains, and documents ticketing and reporting best practices and procedures
• Collaborates with stakeholders throughout the organization to accomplish team objectives
• Oversee day-to-day Altru/CRM administration including data hygiene and user management
• Explore and execute best practices to configure and maintain our systems for maximum efficiency and effectiveness
• Supports Visitor Services operations by serving as a third key holder and backup admissions ticket seller as required.
• Demonstrate flexibility and teamwork by assisting in a variety of administrative, operational, and guest-facing roles as needed to support Nauticus' mission and Visitor Services goals.

Minimum Qualifications

• Bachelor's degree preferred or combination of experience. Two years’ experience in office administration. Proficiency in Microsoft Office Suite required
• Prior experience managing ticketing and revenue operations at an aquarium, zoo, attraction, or related
• Prior experience with CRM/POS systems, Blackbaud/Altru preferred.

Other Qualifications