Robotics Process Automation Engineer at Ameris Bank

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Robotic Process Automation (RPA) Engineer supports LOB objectives to increase process efficiency, improve quality, and reduce operational risk through automation with a focus on QA automation, production support, and platform and automation maintenance. The RPA Engineer is responsible for the design, development, testing and support of all process automations. The RPA Engineer works closely with the business to design, develop, test, implement and support solutions using but not limited to RPA Solutions (UiPath), creating code with programming languages (Preferably Python), API integrations, Document Understanding solutions (UiPath/Kofax/OCR/ML/NLP), BPM (UiPath, Kofax) and Artificial Intelligence (AI). Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

·       Develop automation solutions using the UiPath tool. These will include RPA projects, Document understanding, task mining, BPM projects, production support fixes, QA testing and automation. Design and develop efficient automation processes with well-structured and easily maintainable code.

·       Support QA testing and QA automation for robotic process automations and other platform teams by deploying new QA automations and delivering enhancements.

·       Support the Kofax Total Agility and RPA systems when issues arise. This will include troubleshooting the entire system including the Databases associated, all related on prem servers, Total Agility, RPA, and the Repository Browser.

·       Conduct platform and system maintenance and upgrades to ensure stability, security, and effectiveness of RPA software.

·       Provide production support, troubleshoot development roadblocks, environment, and production issues and lead issue resolution with business and development teams with mitigation plans. Partner with LOBs to understand production issues, assess automation feasibility, estimate development complexity and timelines, and support development resource planning needs.

·       Research and analyze business problems to determine suitable intelligent automation solutions available in the market and communicate with business customers, strategic partners, and development teams.

·       Create and update solution documentation in a timely fashion.

·       Support the implementation of production support fixes, enhanced automation processes, and QA automations within established change control processes.

·       Act as subject matter expert for RPA software and resolve any related issues as required.

Required Knowledge, Skills and Competencies:

·       Skills Required:

     ·       Excellent problem-solving, troubleshooting, and analytical skills.

     ·       Good communication, collaboration, and documentation skills.

     ·       Interested in technology and new trends, enjoys working with people and computers

     ·       Detail oriented and organized

     ·       Desire and ability to learn new processes and procedures,

     ·       Ability to provide quality customer service for internal customers

·       To perform the job successfully, an individual should demonstrate the following competencies:

     ·       Analytical - Uses knowledge and experience to develop appropriate solution(s) for stakeholder.

     ·       Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

     ·       Customer Service - Responds promptly to customer needs.

     ·       Oral Communication - Listens and gets clarification; Responds well to questions.

     ·       Adaptability - Able to deal with frequent change, delays, or unexpected events.

     ·       Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

     ·       Judgment - Exhibits sound and accurate judgment.

     ·       Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

     ·       Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

     ·       Safety and Security - Observes safety and security procedures.

Industry and Work Experience:

·       5+ years of experience related to RPA Automation with Advanced to Expert knowledge of UiPath, Blue Prism, Automation Anywhere, or Microsoft Power Automate with a strong preference of UiPath

·       2+ years of experience related to test automation using UiPath Test Suite and Test Manager (preferred) or other test automation tools

·       Fundamental Knowledge of Document Understanding using ML tools

·       SQL Proficiency

·       Preferred – Objected-Oriented programming language experience preferably in Python or C#

·       Preferred – API Development

·       Preferred – Experience with creating AI models (ML, NLP, Etc.)

·       Preferred – Automation experience in IBS, Salesforce, and or Banking

Academic:

·       Bachelor’s degree in Business Administration, technology, engineering, or a related field required

·       Preferred – Master’s degree in a technology or business technology related field

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program 
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards 
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.