Event Coordinator at Georgia State University

Event Coordinator

The Student Center

Georgia State University

The Conference Coordinator serves registered student organizations, university departments, and external clients with their reservation and event planning needs for meetings and events to be held in Student Center-managed spaces. The Student Center Event Management office staff does not plan their own events for the office; instead they represent the venue and advise clients on room capacities, setup options, and equipment to clients wishing to host their events in the building. This position reports to the Event Management.

WHAT MAKES The Student Center A GREAT PLACE?

·    Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

·    A knowledge-sharing organization that works collaboratively with diverse partners.

·    Professional development opportunity and mentorship

·    A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Processes reservation requests made by registered student organizations, university departments, and external clients; helps process 12,000+ requests annually with more than 8,000 events taking place within the Student Center
• Assists with the daily operations of the office, including purchases, maintenance of office software and or equipment, troubleshooting software issues, and front-desk scheduling. 
• Advises clients of the capacity and capability of Student Center event spaces (20 meeting spaces, including the 674-seat ballroom and 413-seat auditorium)
• Assists and guides clients through their event planning process by holding client meetings, giving tours of the space(s), creating room diagrams, writing contracts, explaining and enforcing relevant policies and/or deadlines, entering or correcting reservation details, and answering basic billing questions
• Creates the optimal experience for all clients by analyzing their event needs, goals, and budget; connects clients to the correct campus resources
• Coordinates and communicates clients’ event needs regarding room and equipment details to client's specifications.
• Checks in with clients on day of the event, especially with major events, to provide assistance as needed and to ensure client satisfaction
• Follows up with clients post-event to solicit feedback about their experience
• Helps maintain current literature, forms, and documents utilized by the office.

Minimum Hiring Qualifications:

Bachelor's degree; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Excellent customer service skills coupled with the ability to build a good rapport with clients; must be able to enforce and follow policies while still delivering quality customer service
• Great attention to detail
• Strong organizational, critical thinking, and problem-solving skills
• Exceptional communication skills, both written and oral, with clients, colleagues, and students; ability to navigate through delicate or even tense situations with tact, diplomacy, and professionalism
• A strong ability to multitask, be self-directed, work independently, and prioritize tasks and schedules appropriately

To be considered, please provide the following:

A completed application, A cover letter specifically addressing this position, resume, and a list of at least three professional references are required for successful candidates.