Front Desk Receptionist at Lancaster Bible College

Job Details

Job Summary:

The Full-Time Admissions Receptionist will serve as the welcoming face and first point of contact for prospective students, their families, and guests. This front-facing role supports the Admissions Team by managing office traffic, responding to inquiries, and ensuring a warm, Christ-centered experience for all who engage with the College.

Employee Type: Staff

Status: Full-Time – Non-exempt

Emergency Designation: Non-Essential

Department: Admissions

Reports to: Director of Admissions

Supervisory Responsibilities: None
 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Personal Qualities:

• A strong, personal commitment to the mission and values of Lancaster Bible College.
• The desire to grow, develop, and mature, both spiritually and professionally.
• The ability to create and maintain a Christian professional atmosphere in all internal and external relationships.
• A spirit of cooperation and willingness to serve others
• A professional appearance.

Education and Experience: 

• High school diploma or equivalent.
• At least two years related experience required.

Required Skills/Abilities:

• A strong, personal commitment to the mission and values of Lancaster Bible College.
• Prior experience in customer service, reception, or administrative support (experience in higher education or admissions a plus).
• Excellent interpersonal and communication skills—both written and verbal.
• Friendly, professional demeanor with a heart for serving others.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and comfort learning CRM/database systems.
• Ability to multitask and manage a fast-paced front desk with grace and positivity.

Duties/Responsibilities:

• Greet all walk-in guests, prospective students, and families with warmth, hospitality, and professionalism, reflecting the mission of LBC.
• Answer incoming phone calls, emails, and online inquiries related to admissions, transferring messages appropriately and following up when needed.
• Schedule campus visits, interviews, and appointments for admissions counselors.
• Prepare materials and welcome packets for prospective students and campus tours.
• Maintain a clean, organized, and inviting front desk and reception area.
• Assist with data entry, document processing, and other clerical support for the admissions team.
• Coordinate hospitality needs for admissions events and open houses (e.g., name tags, refreshments, check-in materials).
• Represent LBC’s mission and values in all interactions, offering prayer and encouragement when appropriate.
• Perform other related duties as assigned in support of the admissions department.