Host - TWLV FT at Chicken Ranch Casino

Description

Host

Position Summary
As a Team Member of the Food and Beverage Team, the Host is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host is responsible for welcoming and seating Guests in a high-paced CRCR restaurant atmosphere. Hosts help to control a consistent flow of restaurant business while keeping an open and courteous line of communication with Team Members and management.

Position Functions
Essential Functions
•    Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable.
•    Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders.  
•    Ensure exceptional Guest Service and teamwork with a positive demeanor.
•    Greet Guests promptly with a welcoming/departing acknowledgment. 
•    Lead Guests to their table with menus and silverware, assist in seating, and inform Guests of who their Server will be.
•    Effectively present information in one-on-one and small group situations to Guests.
•    Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments.
•    Clean menus before reissuing to Guests.
•    Follow departmental and business policies and procedures regarding alcohol service.
•    Cater to Guests who require extra attention (e.g. children, elderly).
•    Maintain a clean reception area. 
•    Assist servers as necessary. 
•    Consistently keeps restaurant ware in proper condition.
•    Keep Condiments and supplies stocked throughout their shift.
•    Complete all side work and opening/closing tasks.
•    Communicate with management professionally and immediately involve them in Guest recovery issues.
•    Other duties as assigned.

Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards. 
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. 
•    Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. 
•    Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.
•    Skilled in leading baby chicks to the watering hole. 

Qualifications
Minimum requirements:
•    Must be at least 18 years of age.
•    1+ years of Host experience in a hospitality atmosphere.
•    Must possess or be able to complete RBS training and certification for alcohol service.
•    Must possess or be able to complete ServSafe/Food Handler’s training and certification.

Preferred qualifications:
•    2+ years of Host experience in a high-volume restaurant atmosphere.
•    Casino experience.
•    Sports knowledge as necessary. 

Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.