Bell Person - Part Time at Chicken Ranch Casino

Description

Bell Person

Position Summary
As a Team Member of the Hotel Operations team, the Bell Person is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. A Bell Person is responsible for providing exceptional Guest service, including but not limited to courtesy, sincerity, and enthusiasm to all Guests of the property. 

Position Functions
Essential Functions
•    Follow all AAA Four Diamond standards.
•    Assist Guests with their luggage during check-in and check-out.
•    Greet Guests during arrival and departure.
•    Retrieve and verify Guest luggage.
•    Escort Guests as necessary.
•    Describe room amenities and inform Guests of daily CRCR activities.
•    Assist in parking cars, and driving to pick up our VIP Guests when needed.
•    Assist the Front Desk with answering phones, Guest inquiries, and other needs as business dictates.
•    Stock with supplies as needed. 
•    Direct Guests toward parking, have extensive knowledge of CRCR and all surrounding areas, give directions, answer questions, and make deliveries.
•    Maintain cleanliness and safety of lobby and entryway.
•    Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulating information. 
•    Recognize and acknowledge all arriving and returning and VIP Guests and groups.
•    Other duties as assigned.

Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards. 
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. 
•    Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. 
•    Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.
•    Move at the speed of a Cornish Chicken. 

Qualifications
Minimum requirements:
•    Must be at least 18 years of age.
•    6+ months of experience in hospitality.
•    Basic math skills. 

Preferred qualifications:
•    1+ years in hospitality.
•    Proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar software.
•    Bilingual is a plus. 

Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.

Qualifications