- Junior
- Office in Melbourne
Be Part of the Samsonite Journey:
We are looking for a customer focused administrator who is comfortable with inbound calls. This role is based at our Mulgrave head office and is part of the team who support the Ecommerce and After Sales Service areas. This role includes fielding calls on Ecommerce deliveries and requests for warranty and repairs. This is very much a troubleshooting role. You will need to be able to think on your feet and provide exceptional customer service over the phone and promptly follow up on all issues.
About You:
- Experience in a support role for customer service
- Be a positive individual with the ability to work independently when required
- Good working knowledge of Microsoft Office
- A flexible and meticulous approach to work
- Be commercially minded
- Ability to manage multiple tasks
- Strong administration skills and exceptional attention to detail
Having phone service experience will certainly be advantageous. This role will be ideal for someone who has a passion for helping customers. We want all our end users to rave about our products and our service should they ever have to use it.
Why You'll Love Working Here:
Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees; recognising performance and creating a supportive working environment. You'll also get -
- Access to our Employee Assistance Program (EAP) – our team’s health & wellbeing is important to us!
- Incredible discounts on our products.
- Generous leave loading on annual leave.
- Flexible working hours and work environment.
About Company
- Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
