Customer Care Specialist (Listowel, KY, IE, V31 P466) at Kerry Group - Taste & Nutrition Ingredients and Science
Kerry Group - Taste & Nutrition Ingredients and Science · Listowel, Ireland · Onsite
- Junior
- Office in Listowel
About Kerry
About the role
Are you dedicated to providing outstanding service and building strong, positive relationships with customers?
We are looking for an enthusiastic and detail-oriented Customer Care Specialist to join our vibrant team on a 1-year fixed term contract.
In this key position, you will manage customer accounts, provide commercial support, and ensure smooth account administration in a dynamic environment.
If you are ready to embrace a varied and rewarding role and contribute to our ongoing success, we encourage you to apply. Take this opportunity to make a difference and grow with us!
Key responsibilities
- Maintain professional, timely, and effective communication with our customers
- Take responsibility for all aspects of account administration, including handling account queries and providing commercial support
- Manage customer orders and requests in line with company procedures, and suggest process improvements to boost efficiency and effectiveness
- Resolve service issues by clarifying customer complaints, investigating root causes, finding solutions, and escalating appropriately to your Lead, Supervisor, or Manager
- Develop and maintain strong relationships with all customers through effective account management
- Keep your knowledge of products, customers, processes, and suppliers up-to-date
- Build strong working relationships with the supply chain and all departments, including the commercial team, and collaborate with your Supervisor or Manager to enhance customer service
- Support the collection of information to help implement improvements across the business
- Remain fully flexible to meet changing business needs
Qualifications and skills
- Third level qualification required
- Additional language skills (French, German, or Spanish) are a plus, but not essential
- Excellent communication and interpersonal skills
- The ability to integrate and work effectively with others in a changing environment
- High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
- A team player
- A strong desire for continuous learning and a desire to grow professionally
