Slot Attendant - PT at Chicken Ranch Casino

Description

Slot Attendant

Position Summary
As a Team Member of the Slots Operation team, the Slot Attendant is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Slot Attendant is responsible for ensuring all Guest-related questions, requests/problems for service are promptly handled while delivering exceptional Guest service and enhancing the Guest's experience whenever possible. 

Position Functions
Essential Functions
•    Answer gaming machine related questions in regards to gameplay and pay lines.
•    Investigate and resolve issues of basic bill validator and ticket printer problems.
•    Exchange large bills (currency) for smaller ones at the request of Guests.
•    Process manual Jackpot payments as specified by current policy and procedure. 
•    Promote offerings of Players Club and assist in Casino promotions as necessary. 
•    Take photos of jackpot winners as necessary.
•    Aid Guests and Team Members as required while ensuring that all policies and procedures are strictly followed.
•    Complete daily tasks in a timely manner. 
•    Capacity to make prompt and sound decisions, especially under pressure.
•    Ability and willingness to collaborate with Team Members to address recurring problems.
•    Categorize and prioritize support requests efficiently.
•    Diagnose and resolve common technical issues.
•    Other duties as assigned.

Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards. 
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. 
•    Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. 
•    Build lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.
•    Knowledgeable of the top three celebrity chicken owners. 

Qualifications

Minimum requirements:
•    Must be at least 21 years of age.
•    Basic understanding of gaming rules and regulations.
•    Basic Math.
•    Proficient in Microsoft Office Suite. 
Preferred qualifications:
•    1+ years of Casino experience.

Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.