Testing Coordinator at Athena Care

Description

The Testing Coordinator assists patients navigating the psychological assessment process by scheduling the appropriate follow up appointments, explaining the process, and answering questions from patients.

Core Job Duties/Responsibilities:

• Follows  multi -step scheduling procedure, providing support to both clients and providers as needed
• As needed, answers calls or other contact from patients; engages professionally, courteously, and with a high level of customer service with all individuals
• Identifies and resolves the client's needs and  issues as they arise to ensure quality patient service
• Follow Testing team protocol for handling inquiries as they arise
• Participates as an active member of the Assessments team
• Maintains positive, professional relationships with teams across the organization and with outside referral resources
• Quotes insurance price and provides brief explanation of benefits.
• Maintains working knowledge of the different types of testing provided and relevant patient time commitments to provide a comprehensive explanation to the patient and/or guardian
• As needed, follows up with patients to confirm arrival and/or reschedule as needed
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with best practices and regulatory agencies
• Communicates effectively within the organization, providing regular updates to supervisors and peers about current and completed tasks
• Other duties as assigned

Requirements

Education/Experience:

• High school diploma or equivalent required
• 1-year prior healthcare experience preferred

Licenses/Certifications:

• None required

Knowledge, Skills, & Abilities

• Knowledge of HIPAA and other healthcare related regulations
• Customer service focus
• Strong written and verbal communication skills
• Ability to develop and maintain professional relationships with patients, families, supervisors, and community members across diverse socioeconomic, educational, and demographic backgrounds
• Proficient in utilizing technology resources such as electronic health records (EHR), Microsoft Office, phone systems, and customer management platforms
• Highly organized and detail-oriented
• Collaborative and team oriented
• Flexible, adaptable, and able to move between tasks regularly
• Ability to prioritize workload and meet deadlines

Physical Requirements:

Mobility & Movement 

• Ability to move about the office and occasionally transport items weighing up to 20 pounds. 
• Ability to remain in a stationary position for extended periods (e.g., sitting at a desk) 

Manual Dexterity 

• Frequent use of hands and fingers for typing, filing, and other administrative tasks 
• Ability to use standard office equipment including laptop, phone, copier/printer 

Visual & Auditory Requirements 

• Ability to read and interpret documents on a computer screen and/or in paper format
• Capable of communicating effectively in person, over the phone, and in written format 

Communication Abilities 

• Ability to communicate clearly and effectively in both verbal and written forms 
• Able to participate in meetings and convey information accurately and professionally 

Environmental Conditions 

• Work is performed in a standard office environment with moderate noise levels or from one’s home office 

Cognitive Requirements 

• Ability to concentrate and pay close attention to detail for extended periods 
• Capable of managing multiple tasks simultaneously and meeting deadlines 

Attendance & Work Hours 

• Ability to maintain regular and predictable attendance 
• Flexibility to occasionally work beyond standard business hours if necessary 

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.