Home Delivery Associate, Senior at Restoration Hardware Enterprise
Restoration Hardware Enterprise · Ontario, United States Of America · Onsite
- Senior
- Office in Ontario
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As Senior Home Delivery Associate, you will deliver operational excellence across all warehouse and home delivery functions. The Senior Associate will join a team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Answer internal and external customer inquiries via phone and email
- Provide administrative support for projects
- Run daily reports and gather, maintain, and file all data and records for the Operations Department
- Complete all necessary records and reports in a timely and accurate fashion
- Assume responsibility of departmental goals and actively participate in achieving these goals on a daily basis
- Abide by all security policies and procedures
- Ensure that the warehouse is consistently clean and free of debris
- All other duties as assigned
OUR REQUIREMENTS
- 2+ years experience in a distribution center or warehouse environment
- Proficient in Microsoft Office
- Basic mathematics and reading skills
- Strong understanding of warehousing and distribution
- Proven ability to provide an exceptional customer experience
- Strong verbal and written communication skills including analyzing, interpreting and addressing customer needs
- Friendly, upbeat personality focused on providing excellent customer service
- Flexible and quick to adapt to changing business needs and process
- Strong time management and multitasking ability
- Ability to make quick, accurate and appropriate decisions
- A bright, creative individual who demonstrates good judgment
- Mature, grounded, and serves as a resource to others
- Collaborative and results driven
- Capacity to operate in a fast-paced organization and handle multiple projects simultaneously
- Ability to work under minimal supervision and under deadlines
- Frequently moving and lifting small to medium items up to 75 lbs. while utilizing appropriate equipment and techniques
- Spends time working in a warehouse setting
- Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending, reaching and climbing
- Might be exposed to cold and hot temperature and noisy environment
