Front Office Manager at Sheraton San Diego Resort (Marriott)

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you!  We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Summary of Job Description

The Front Office Manager is responsible for the overall front office operation and associates. Areas of responsibility include Bell Staff, PBX/Guest Services and Shuttle Drivers. The Front Office Manager champions hotel strategies that deliver performance and guest service to meet and exceed the needs and expectations of ownership, the Sheraton Brand, guests and associates while maximizing financial performance.  

The salary for this position is $70,000 - $80,000 based on experience.

Education/Experience

• 2 years of leadership experience in a resort or hotel
• Previous supervisory experience is required
• Hospitality degree preferred or equivalent combination of education and experience

Work Hours

• Will be required to work flexible scheduled shifts based on business needs
• Scheduling includes holidays, nights, and weekends based on business needs

Job Requirements

• Understand the mission, vision, and goals of the hotel
• Strong computer skills and proficiency in Microsoft Office
• Strong leadership skills and the ability to apply them in a dynamic environment
• Establish goals and objectives for the department
• Well organized, focused, and complete all work assigned
• Work cohesively with co-workers and all departments as part of a team
• Build morale and promote positive employee engagement
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos
• Ability to communicate verbally and electronically with guests, management, co-workers, members, and marina tenants
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to stand and walk for 8 hours a day
• Must be able to push and pull carts and equipment weighing up to 50lbs occasionally

Essential Job Duties

• Manages the day-to-day front office operation ensuring Marriott Brand and Peregrine Hospitality standards are met and exceeded providing a 4 Diamond experience to our guests
• Achieves and exceeds departmental goals including performance, budget, team, and guest service goals, etc.
• Manages department controllable expenses to achieve or exceed budgeted goals
• Resolve problems/issues to the satisfaction of involved parties
• Collaborates with hotel department leaders to facilitate increased levels of communication and guest satisfaction
• Champions a 4 Keys to creating guests for life approach to service and provides timely guidance, feedback and individual coaching to associates when needed
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Manages the overall maintenance, daily upkeep, and cleanliness of front office areas
• Verifies property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
• Responds promptly and appropriately in accordance with local operating procedures in the event of an emergency
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating proceduresFollow all additional duties as assigned by management

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]. 

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.