Rental Check-In Agent at The Summit at Snoqualmie

The Rental Check-In Agent is the first point of contact for guests entering the rental shop and plays a key role in setting the tone for their mountain experience. This individual is upbeat, welcoming, and delivers exceptional guest service while clearly explaining the rental check-in process and offering helpful information on upgrades, lessons, and rental products. They handle both online reservations and walk-up sales, including the processing of payments for rental and repair services.

Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Job duties may include, but are not limited to:

• Process rental transactions, reservations, discounts and returns. 

• Ensure all rental agreements and forms are filled out and signed correctly. 

• Provide guests with information about rental products, repair services and base area. 

• Follow all company standards in regard to paperwork, reporting and loss prevention standards. 

• Answer rental shop phones courteously and professionally. 

• Call for additional assistance if a line develops in the shop to ensure proper guest satisfaction. 

• Possess basic computer skills, in particular daily inventory management (involving scanning equipment in and out)   

What we are looking for:

• Must have basic computer skills. 
• Multitasking and guest service skills.
• Previous experience in dealing with the public and providing customer service is desired.  
• Previous POS or cashiering experience is beneficial. 
• Must be 18 years or older.

Click Here for Full Job Description 

Join our team and enjoy The Summit Experience! 

Wage and Benefit Info:

The wage range for this positions is:  from $21.00-23.55/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2-year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers.  Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.