Homeoffice Customer Care Advisor - 3 Month Fixed-Term Contract at Mountain Warehouse
Mountain Warehouse · Coventry, United Kingdom · Remote
- Junior
Location: Remote – UK or Ireland
Contract Type: 3-month fixed term contract: 13th October 2025 – 18th January 2026
Contract Type: 3-month fixed term contract: 13th October 2025 – 18th January 2026
Hours within:
• Monday – Friday: 6:30am – 10:00pm
• Saturday & Sunday: 9:00am – 5:30pm
• Monday – Friday: 6:30am – 10:00pm
• Saturday & Sunday: 9:00am – 5:30pm
Are you passionate about providing exceptional service and solving customer queries with empathy and efficiency? We’ve got a fantastic opportunity for you to join our dynamic and supportive Customer Care Team for a 3-month period.
About the Role
We’re looking for a Customer Care Advisor to join our global team. In this remote role, you’ll report to the Customer Care Team Leader and help us deliver outstanding customer experiences at every touchpoint—before, during, and after purchase.
Whether you're resolving a delivery query or helping a customer find the right waterproof jacket, you’ll play a vital role in making sure our customers feel heard, supported, and satisfied.
Key Responsibilities
- Deliver fast, friendly, and professional support via phone, live chat, and email
- Assist customers throughout their journey—from product advice to post-purchase care
- Liaise with internal teams to resolve queries efficiently
- Spot customer trends and share feedback to help us improve
- Own your development and support team goals and KPIs
- Represent Mountain Warehouse values in every interaction
We would like to meet someone who is
- Previous customer-facing experience (retail, hospitality, contact centre, etc.)
- Strong written and verbal communication skills—clear, concise, and confident
- Empathy and professionalism when handling tough conversations
- Competent with Outlook, Word, Excel, and web browsers
- Positive, proactive, and able to thrive in a fast-paced, remote environment
Benefits
- Competitive salary and benefits package
- Remote working
- 50% staff discount & 25% for family and friends
