Customer Experience Representative (Brecksville, OH, US, 44141) at Lubrizol

Job Title: Customer Experience Representative

Job Location: Brecksville, OH

Job type: Full-Time, Exempt

Type of role: Hybrid

About Lubrizol 

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.  

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. 

What You'll Do:  

The Customer Experience Representative (CER) processes customer orders from purchase order receipt through issuance of invoice. The role contributes to the Lubrizol’s overall success by ensuring that our customers find their overall business experience: rewarding, cost effective, and reliable. The Customer Experience Representative ensures complete customer satisfaction by effectively processing orders in SAP, timely communication with both internal partners (supply chain, credit, logistics, demand planning, sales and marketing) as well as external partners (warehouses, carriers) and their customers. Being an effective communicator both written and verbal and proactive in problem resolution is critical. 

What We're Looking For: 

• Receives purchase orders and enters sales orders into SAP software, ensuring order entry, shipping and billing information is accurate for each order. 
• Ensures that order acknowledgments and invoices are generated timely, accurately, and are sent to the customer via their preferred mode of receipt. 
• Provide basic supply chain support to plants, warehouses, or other source points. Guidance may include access to customer procurement or logistics portals, SAP support, documentation assistance, and/or serving as a central contact point. 
• Identify and action opportunities for continuous process improvement within the fulfill order process. 
• Intermittently serve as a trainer under the supervision of the Supervisor/Manager. This role will strengthen the group by sharing best practices, knowledge and experience with others. 
• Support a robust customer base (domestic and international) with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping and strong interpersonal skills.

Skills That Make a Difference: 

• Education & Experience: High school diploma or GED required; minimum 4 years in customer service, preferably in manufacturing or export environments. 
• Skills & Traits: Strong interpersonal, communication, and problem-solving skills; detail-oriented with the ability to prioritize, organize, and follow through independently or in a team setting. 
• Technical Proficiency: Working knowledge of Microsoft Office and personal computers; familiarity with SAP and basic transportation concepts (incoterms, ship modes) is a plus. 
• Mindset & Initiative: Passion for delivering superior service; proactive in identifying risks, offering creative solutions, and minimizing cybersecurity threats. 
• Preferred Qualifications: Degree in Business, Communications, Supply Chain, or related field; experience with SAP and global logistics

Perks and Rewards That Inspire: 

• Competitive salary with performance-based bonus plans
• 401K Match plus Age Weighted Defined Contribution
• Comprehensive medical, dental & vision offerings
• Health Savings Account
• Paid Holidays, Vacation, and Parental Leave
• Flexible work environment

Learn more at benefits.lubrizol.com

Ready for your next career step? Apply today and let's shape the future together! 

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers, and communities.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better. 

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic.   

 #LI-JA1 #LBZUS #LI-Hybrid