Lead Agency Field Svc Analyst at Ameritas

This position is responsible for identifying and assessing department and organizational training needs relating to process and system improvements being utilized in the areas. The incumbent is responsible for documentation of various processes used within the area including maintenance and development of procedures, communication, and training to access the documentation.

Position Location: This is a hybrid role working partially in-office and partially from home. 

What you do:

• Delivers technical service and industry specific training by coordinating training opportunities with in-house experts and external vendors.
• Conducts detailed reviews of assigned organizational and functional activities by mapping manual and automated processes. Evaluates the adequacy and effectiveness of systems and management controls over those activities.
• Establishes and utilizes extensive knowledge of associated systems, business processes, and partner organizations to effectively manage day-to-day activities, projects, and continuous improvement opportunities.
• Implements identified training, process, and system enhancements for the department by working with associates, management, and other related areas. Documents needs by preparing reports including full analysis of the process and resolution.
• Conducts technical, service, and industry specific training by coordinating training opportunities with in-house experts and external vendors.
• Troubleshoots complex issues relating to customer service, technology, and processes. Serve as a point of escalation for the team on field related issues.
• Leads committees or teams as assigned.

What you bring: 

• Bachelors Degree or equivalent experience required.
• 3-5 years of related experience required.

What we offer: 

A meaningful mission. Great benefits. A vibrant culture 

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: 

Ameritas Benefits

For your money: 

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance 
• Incentive Program Bonuses 
• Competitive Pay 

For your time: 

• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being: 

• Health Benefits: Medical, Dental, Vision 
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

For your professional growth: 

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program

      For your community:

• Matching donations program
• Paid volunteer time– 8 hours per month

For your family: 

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.