Breckenridge Grand Vacations - Owner Support Specialist at Breckenridge Grand Vacations

Owner Support Specialist

Location: Hybrid Remote (Summit, Lake, or Park County, CO)

Position Type: Full-Time

Non-Exempt Compensation: $22.10/hr. + Commission

Schedule: Split schedule with Thursdays and Saturdays off · Work hours: 8:50 AM – 5:00 PM (Remote option after 60 days in-office)

About the Role:

As an Owner Support Specialist at Breckenridge Grand Vacations, you'll bring our Sharing Smiles philosophy to life by serving as a trusted advisor to our valued owners. Every day, you'll have the rewarding opportunity to help owners maximize their vacation experiences through personalized guidance on reservations, Bonus Time bookings, and Interval International exchanges. Your expertise will shine as you process rental contracts and recommend value-added services like travel insurance always with the goal of creating worry-free, smile-worthy vacations. This role perfectly blends your customer service talents with relationship-building skills, allowing you to thoughtfully suggest upgrades while maintaining the exceptional service standards we're known for. You'll be joining a team recognized by USA Today as a Top Workplace, where your contributions to owner satisfaction directly support our award-winning culture. If you're passionate about turning vacation dreams into reality and want to grow your career with Colorado's premier vacation ownership company, this is your chance to make every interaction matter. At BGV, we don't just provide solutions, we create moments that spark joy. As the bridge between our owners and their ideal getaways, you'll play a vital role in delivering the outstanding experiences that keep them smiling year after year!

Key Responsibilities

• Serve as primary advisor for vacation ownership benefits via phone/email
• Process all reservation types (owner stays, bonus time, rentals, tours)
• Facilitate Interval International exchanges and Club Member services
• Promote referral programs and ancillary travel products
• Maintain accurate owner records and documentation
• Achieve monthly conversion and availability targets
• Uphold BGV's hospitality standards and service excellence

• HS diploma/GED + 1-3 months customer service experience
• Proficient in MS Office (Outlook, Word, Excel)
• Professional English communication (verbal/written) + basic math skills
• Ability to work seated at a computer with occasional light lifting (10-25 lbs.)

Customer service competencies:

• Problem-solving focus
• Active listening & clear communication
• Detail orientation & accuracy
• Professional phone/email etiquette
• Adaptability in fast-paced settings
• Team collaboration skills

Preferred Qualifications:

• Prior experience in hospitality, timeshare, or call center environments
• Knowledge of vacation ownership/timeshare industry
• Experience with reservation systems or CRM software
• Bilingual communication skills
• Associate's degree or relevant certification

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until September 18, 2025.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.