Care Navigator at 360 Behavioral Health

Who are we?

At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities. Today, 360 Behavioral Health is one of the top ABA, enhanced personal assistance and respite providers in the United States. The commitment, dedication, and approach to care that guided our founders when they opened their doors continues to guide all we do today. Our devotion to their philosophy landed us on the list for “The 5 Best ABA Therapy Providers for 2023”, and to us being labeled as a certified “Best Place To Work”!  

What would this role do?

As a Care Navigator with 360 Behavioral Health, you report to the Supervisor of Care Navigation and Intake as part of the company’s Operations team. Your focus is to ensure the company delivers an exceptional customer experience to all individuals initiating contact – through a variety of avenues and for a variety of purposes – across the entire 360 Behavioral Health organization. The key to your success is your ability to assess each individual’s needs and resolve or refer the individual to other departments for follow-up or additional information.

What we offer (We like to get right to it!)

• Competitive compensation (we value transparency) $22.00-$24.00/ hourly
  • Monday- Friday 8:30 AM- 5:30PM- Remote
  • Must be open to travel to Van Nuys HQ for training and meetings. 
  • Student loan repayment assistance for eligible roles  
• Bonus program(s) for eligible roles  
• Career development and advancement opportunities  
• Flexible scheduling  
• Great and fun company culture   
• Expansive Health, Vision, and Dental plans for our full-time partners   
• 401(K) retirement savings program 
• Mileage and phone reimbursement  
• And so much more! 

Role Responsibilities (Here’s what it takes)

• Serve as the first point of contact by answering and triaging incoming calls, voicemails, and emails from families, caregivers, and funding sources.

• Manage consult requests, referrals, and warm transfers from the call center and website, ensuring timely and accurate follow-up.

• Maintain and update the client waitlist while tracking the disposition of all inquiries for effective service delivery.

• Support families and caregivers with compassion, providing clear guidance on available services through 360 Behavioral Health.

• Monitor and manage shared inboxes (Care Navigation and general company email) with professionalism and efficiency.

• Assist with audits, reporting, and data tracking to support department KPIs and continuous improvement initiatives.

• Ensure compliance with HIPAA, insurance protocols, and company policies while contributing as an active member of the Care Navigation team.

Must Haves (Yes, we have needs!)

• High School Diploma or GED (minimum)
• Spanish bilingual preferred, not required.
• Minimum of 1 year experience providing Customer Service
• Ability to work collaboratively with a multidisciplinary team.
• Excellent clinical and leadership skills.
• Fluency with all Microsoft Office programs.
• Self-motivated, responsible, honest, articulate, excellent time management skills, and skills to work independently.
• Professional demeanor, well-organized, and attention to detail.
• Supervisory experience preferred.

 Nice to haves (Very demure, very mindful)

• Self-motivated, responsible, honest, and articulate.
• Excellent organizational, communications, and time management skills.
• Customer service focus-with a professional demeanor, boundaries, and composure.
• Ability to politely interact with individuals and families from diverse backgrounds.

 360 Behavioral Health is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations.  Please contact us at 855-360-4437 for assistance. 

EEO/Minorities/Females/Disabled/Veterans  

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request.  For more EEO information about applicant rights click here. 

 Americans With Disabilities Act  

360 Behavioral Health, does not discriminate on the basis of disability in its services, programs, or activities. Employment: 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations. Effective Communication: 360 Behavioral Health will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. Modifications to Policies and Procedures: 360 Behavioral Health, will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities. For example, people with service animals are welcomed in 360 Behavioral Health offices, even where pets and other animals are prohibited. Requests: To request an auxiliary aid or service for effective communication, or a modification of policies or procedures contact [ADA Coordinator name and contact information] as soon as possible, preferably 30 days before the activity or event. For inquiries, please contact us at [email protected]