Patient Experience Supervisor at undefined
undefined · Chicago Heights, United States Of America · Onsite
- Professional
- Office in Chicago Heights
Location: 1536 Vincennes Ave, Chicago Heights, IL 60411
Compensation: $19 - $20 per hour + $750 Sign-On Bonus
About Us:
Aunt Martha’s Health and Wellness is dedicated to providing exceptional care and equitable access to healthcare services for our communities. We foster a culture of innovation, ensuring that our team is empowered to deliver the highest quality care in a safe and supportive environment.
Position Overview:
Under the direct supervision of the RN Health Center Administrator, the Patient Experience Supervisor provides leadership and support to Medical Office Assistants (MOAs). This role ensures positive patient experiences by maintaining efficient front-office operations, accurate registration and billing practices, and a safe, customer-centered health center environment. The Patient Experience Supervisor works collaboratively with the Patient Care Supervisor and healthcare team to promote seamless clinical and administrative operations.
Key Responsibilities:
Front Office & Administrative Oversight:
Supervise MOAs to ensure excellent customer service and efficiency in daily operations.
Oversee patient registration, appointment scheduling, insurance verification, co-pay collection, and accurate data entry in the EHR system.
Ensure administrative tasks, phone messages, patient cases, and eligibility issues are resolved within 48 hours.
Conduct daily huddles to review schedules, address issues, and align priorities.
Monitor and enforce compliance with signage, registration standards, and front-office workflows.
Perform daily cash reconciliation, batch closing, and weekly bank deposits per agency procedure.
Coordinate health center equipment and supply needs, repairs, and inspections.
Act as Safety Site Coordinator to promote compliance with safety protocols.
Supervision & Training:
Provide onboarding and training for all newly hired MOAs.
Conduct staff performance evaluations and manage disciplinary actions when necessary.
Approve time punches through ADP and collaborate with central scheduling on staff schedules.
Maintain positive employee morale by setting a professional, cooperative, and respectful work environment.
Collaboration & Compliance:
Partner with the Patient Care Supervisor to ensure accurate daily claim submission.
Audit income verification and insurance eligibility documentation to ensure accuracy and compliance.
Support quality improvement by reviewing monthly reports and coaching staff on performance.
Communicate policy and procedural changes to staff and provide guidance for implementation.
Ensure timely completion of daily reminder calls and no-show follow-up.
Customer Service & Patient Experience:
Demonstrate superior relationship-building and customer service skills in a fast-paced environment.
Answer patient inquiries by phone or in person in a courteous, professional manner.
Serve as a resource for patients entering the facility, ensuring needs are met efficiently.
Qualifications:
High school diploma or GED required.
2–5 years of experience in a hospital or clinic setting required; previous MOA experience strongly preferred.
Bilingual (English/Spanish) strongly preferred.
Strong organizational, communication, and leadership skills.
Proficiency with electronic health records and Microsoft Office.
Valid driver’s license and auto insurance.
Ability to work evenings, weekends, and scheduled holidays.
Compensation & Benefits:
Competitive pay: $19 - $20 per hour
$750 Sign-On Bonus
Health, Dental, and Vision Insurance
Disability & Life Insurance
Paid Vacation, Sick Days, and Holidays
Retirement Plan
Employee Assistance Program
Discounts on services like cell phones, restaurants, and more
