Regional EMR Specialist at Three Oaks Hospice

At Three Oaks Hospice we make a steadfast promise to our patients to Listen, Care and Serve as a trusted partner devoted to providing the highest-quality hospice and palliative care and to serve with compassion bringing peace during this season of life.

WHY WORK FOR US:
 Grounded in a collective mission to listen, care and serve, we are committed to building a best-in-class hospice company with a culture focused on patient care, clinical quality and superior service.

• Outstanding compensation package
• Medical Insurance after 30 days of employment
• Dental, Vision and Life and AD&D & Long-term Disability – 100% Company Paid for employee.
• Generous Paid Time Off
• Comprehensive new hire onboarding with ongoing support
• Opportunities for advancement
• Work/Life balance – we practice standardize staffing models and patient ratios
   

We are looking for a passionate Regional EMR Specialist to join our leading team of hospice care professionals and make a difference, by listening, caring, and serving. 

Position Summary: The Regional EMR Specialist oversees and manages the Homecare Homebase (HCHB) Electronic Medical Record system. This role will lead and assist with system implementation, supports system optimization, and ensures alignment with operational and business priorities.

 Essential Duties:

• Ensure compliance with the company’s mission of providing compassionate, quality care with dignity, respect, and integrity.
• Provide daily oversight and quality assurance of the EMR system.
• Develop, implement, and monitor EMR policies, workflows, and processes to maintain data integrity and system controls.
• Support EMR implementation projects, including workflows, data conversion, hardware assessment, and user training.
• Collaborate with healthcare teams to integrate and optimize EMR usage.
• Evaluate system effectiveness and drive improvements in data quality, provider experience, and revenue capture.
• Create and deliver employee training materials and job aids.
• Manage support requests, ticket trends, system upgrades, and vendor relationships.
• Ensure high service standards with internal and external stakeholders.
• Perform other duties as assigned.

 Qualifications:

• Bachelor’s degree required.
• Minimum 3 years experience administering an EMR system (HCHB preferred).
• Experience with EMR implementation or system transitions required.
• Clinical setting or clinical system management experience preferred.
• Strong project management, analytical, and problem-solving skills.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office; advanced computer skills required.
• Must have reliable transportation, valid driver’s license, and proof of insurance.
• Up to 50% travel