Clinical Application Tech at Augusta Health

Clinical Application Technicians are entry-level members of the Information Technology (IT) team working to support a variety of IT functions that encourage their skill development and exposes them to a variety of healthcare settings and technologies. Working both independently and as a member of larger teams, Health IT Technicians work in our clinics, support our patients using the patient portal, work alongside our technology teams to install and maintain IT equipment, provide training and end-user support to clinicians, and assist with major IT initiatives such as project go-lives and system upgrades.

Throughout their work, Clinical Application Technicians are trained on standard IT and health system policies and procedures, developing marketable skills in both IT and healthcare. These skills prepare Clinical Application Technicians for full-time employment in IT and healthcare roles. More senior members of the IT team will provide on-the-job training and coaching for entry-level candidates; no prior experience is required.

This is a PRN (“as needed”) position that features a flexible schedule with approximately 20–30 hours per week. Hours fluctuate based on the needs of the organization. Schedules are coordinated by the Health IT Technician Coordinator with the Clinical Application Technician so that hours, days, and times worked are agreed on in advance.

In line with the Augusta Way, this position provides in-person support to providers and staff on site at our Fishersville campus and across our clinics in the Staunton, Augusta, Waynesboro area. The option to work remotely for a portion of the week is possible after six months with manager approval.

Education Required

• High School Diploma or equivalent

Experience Desired

• No previous healthcare or IT experience is required but will be considered.
• A working knowledge of Microsoft Office products is beneficial.
• An understanding of collaboration tools (e.g., Microsoft Teams) and how to access, revise, and share documents and communicate via messaging with team members is beneficial.

Skills

• Ability to work independently and as a member of a cross-disciplinary team.
• Ability to learn technical skills quickly.
• Ability to understand and incorporate system policies and procedures into daily work.
• Ability to teach technical workflows to others.
• Ability to understand and abide by healthcare setting policies and procedures, including maintaining patient confidentiality and HIPAA compliance.
• End-user support.
• Positive interaction and interpersonal skills.
• Collaboration and teamwork.
• Caring and inclusiveness.
• Flexibility and adaptiveness to changing schedules and competing priorities

Company Information

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), s