Accounts Receivable – Chargeback Recovery Analyst at undefined

Position Summary: 

Accounts Receivable – Chargeback Recovery Analyst provides financial, administrative, and clerical support to the organization.  The position is responsible for investigating and disputing customer payment chargebacks, completing the ERP chargeback process timely, and preparing reports for management.

 Primary Responsibilities: 

• Investigate and collect detailed information on customer payment chargebacks to assure validity
• File disputed chargeback claims using various process and dispute procedures which include company and customer portals, email submission processes, broker assistance, and other required methods
• Complete the chargeback sales order reclassifications process in the ERP system 
• Scan supporting documentation in the ERP system
• Prepare monthly broker commissions
• Prepare reports for management analysis
• Support the team with daily customer invoicing in a backup capacity
• Support the team with customer payment application in a backup capacity
• Work closely with internal teams such as commercial, customer service, logistics and finance to ensure the ERP system and other resources are maintained with current pricing promotions and broker updates
• Support the finance team to ensure compliance with company policies and regulations
• Perform special projects as assigned

Essential Education and Qualifications: 

• Associate’s degree in accounting, finance or related field with manufacturing experience preferred.
• 1-3 years of relevant experience in chargeback resolution, accounts receivable, collections and billing.
•  Proficiency in ERP Systems and Microsoft Office.
• Strong ability to analyze data, identify trends, and make informed decisions. Capable to effectively address and resolve complex issues and discrepancies related to billing and payments.
• Meticulous approach to managing records and transactions to minimize errors and ensure accuracy.
• Excellent verbal and written communication skills for interacting with customers, internal teams and management.
• Strong organizational skills and the ability to prioritize work effectively to meet deadlines.