Front Office Coordinator at Baker Group

PURPOSE

The Front Office Coordinator serves as the first point of contact for visitors and callers, creating a welcoming experience. This role is responsible for managing incoming calls, greeting and assisting visitors, coordinating daily mail and deliveries and providing general administrative support.   The Front Office Coordinator plays a key role in maintaining clear communication and supports the overall efficiency of the front office. Performs related work as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.

• Greet, assist and direct visitors in a professional and friendly manner.
• Provide general office support, including accounts payable, accounts receivable, data entry and document scanning.
• Answer and route incoming telephone calls promptly and courteously.
• Coordinate daily mail operations, including opening, sorting and processing incoming and outgoing mail.
• Schedule multiple quarterly meetings with the flexibility for frequent adjustments.
• Coordinate and place food orders as needed for meetings or events.
• Monitor and replenish office supplies.

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• High school diploma or GED; Associate’s degree in business administration a plus
• Minimum of one year of experience in an administrative, receptionist or customer service role; Experience in front office operations preferred.
• Experience with multi-line phone systems.
• Proficiency in using standard office equipment including copiers, printers, scanners and postage machines.
• Strong knowledge of Microsoft Office Suite and Adobe applications.

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• Strong verbal communication skills with professional phone etiquette.
• Excellent interpersonal abilities and customer-focused approach.
• Skilled in fast, accurate typing with strong attention to detail.
• Ability to manage multiple calls and requests simultaneously in a calm and organized manner.

ENVIRONMENTAL ADAPTABILITY

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 10 pounds occasionally
• May have occasional visits to a job site which would require periods of standing, walking and/or climbing stairs

EQUIPMENT/TOOLS

• Laptop computer
• Multi-line phone system
• Scanner
• Copier/Printer
• Postage machine

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.