Inside Sales Manager at Mark Spain Real Estate

Licensed Inside Sales Manager

Role & Responsibilities

Location: Atlanta-based or willing to relocate  

Department: Inside Sales

Reports To: Director, Client Acquisition 

Employment Type: Full-Time, Exempt

About Mark Spain Real Estate Mark Spain Real Estate (MSRE) is a private equity-backed residential real estate brokerage helping families buy and sell homes. MSRE is the #1 real estate team in the industry for client satisfaction, with over 12,000 5-star reviews. The brokerage serves over 10,000 families a year and closes billions of dollars of real estate transactions annually. MSRE specializes in offering homeowners several selling programs, including getting the best possible Guaranteed Offer for qualified clients. Technology at MSRE plays a key role in the customer experience and in creating leverage for growth.

Position Summary: The Licensed Inside Sales Manager plays a pivotal leadership role within the Inside Sales Department. As a hands-on coach and licensed industry expert, this leader supports a team of inside sales professionals who are responsible for lead conversion, client engagement, and appointment setting. This position goes beyond traditional supervision by requiring advanced real estate knowledge, sales performance coaching, and contact center experience. The Licensed Inside Sales Manager will help create a culture of accountability, growth, and excellence while driving results through structured coaching, operational execution, and agent development.

Key Responsibilities:

• Team Leadership & Performance Management
• Provide daily support and direction to a team of Inside Sales Agents (ISAs), ensuring adherence to KPIs and call standards.
• Conduct weekly one-on-ones, daily sales huddles, roleplay sessions, and real-time call coaching.
• Use data dashboards and CRM reports to monitor and analyze performance, conversion metrics, and call activity.
• Foster a high-performing culture through accountability, transparency, and positive reinforcement. Sales Training & Enablement
• Develop and deliver impactful sales content including call scripts, objection handling guides, roleplays, and follow-up strategies.
• Partner with Training and Marketing teams to build scalable resources like quick reference guides, e-learning modules, and certification pathways. 
• Coordinate and lead team training sessions, onboarding for new hires, and performance improvement plans for underperformers.

Operational Excellence:

• Collaborate with the Director to ensure proper lead distribution, CRM compliance, and sales cadence workflows.
• Leverage Salesforce and Five9 to ensure effective lead handling, accurate documentation, and call quality.
• Regularly audit lead follow-up plans and support continuous process improvement initiatives. 
• Liaise with internal departments (Marketing, Operations, Vendor Partners) to remove roadblocks and align goals.

Real Estate Expertise:

• Act as a subject matter expert in residential real estate, helping team members understand market dynamics and confidently position MSRE’s programs (e.g., Guaranteed Offer).
• Ensure conversations with clients are legally compliant and aligned with real estate licensing requirements.

Required Qualifications:

• Active real estate license in Georgia (multi-state license is a plus).
• Minimum 3–5 years of full-time residential real estate experience with 100+ closed transactions preferred.
• 5+ years of experience managing or coaching sales professionals in a high-volume or contact center environment.
• Proven success in creating and delivering sales training and coaching initiatives.
• Strong knowledge of Salesforce, Five9 (or similar dialer/telephony systems), and G-Suite or Microsoft Office.
• Highly organized with strong communication, problem-solving, and leadership skills.
• Passion for team development, professional growth, and delivering exceptional client experiences.

Salary and Benefits Information:  

• Compensation will be a combination of base salary and quarterly performance-based incentives.  

Benefits include but not limited to:

• Medical, Dental, Vision and Life Insurance
• 401k with company match  
• Paid time off and company holidays

Ideal Candidate Profile: The ideal candidate is a licensed real estate professional with a servant leadership mindset and a passion for coaching others to success. You’re equal parts sales strategist, process optimizer, and people developer—ready to lead from the front in a fast-paced, data-driven environment.