Payments Specialist at Itasca Bank & Trust Co.

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essentials Functions 

Responsible for processing various transactions, conducting research, balancing various reports, working with 3^rd party vendors and Government entities. and reconciling general ledger accounts, including ATM and Official Checks.

Responsible for processing posting exception items and stop pays.

Has banking knowledge and proficient computer skills to perform all assigned functions related to the Wire process (Domestic, International, bank to bank), Stop Payments, ACH processing (Origination and Returns), Reg E claims, Online Banking Support (Browsers, Operating Systems, Customer Service), Mobile Deposit Capture processing and Premier core systems.

Protects the Bank and its customers by maintaining a high level of security awareness and knowledge of Regulation E, as well as watching for anomalies in check processing thru High Dollar Check review.

Attends all required bank training and adapts concepts and procedures to department.

Researches and resolves payment disputes including ACH and Debit Card, following Reg E regulation requirement and time frames.

Proficient understanding of NACHA/ECCHO rules.

Support internal and external customers with Consumer and Commercial online banking issues, including enrollment, Cash Management limits, and user access.

Responsible for documenting processes and creating procedures.

Reviews and approves Wire Transfer requests that are processed through the bank.

Reviews and approves checks submitted through remote capture using critical thinking skills to identify anomalies or red flags.

Reviews all Federal Reserve Reports, including Duplicate Detection and Large Dollar anomalies, and may create Check Adjustments as a result.

Follows the Wire, ACH, and Cash Management Policies during daily tasks.

Record requirements are met to meet audits or exams.

Supervisory Responsibility 

None

Work Environment  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

 Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work 

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 pm.  

Travel 

None required.

Required Education and Experience 

Minimum 2 years of banking experience required.

High School education or equivalent.

Experience with Digital payments, such as person to person and Real Time Payments.

Strong knowledge of banking regulations, such as Reg E, Reg CC, and Uniform Check Code.

Strong knowledge of ACH payment systems.

Strong attention to detail to spot Fraud.

Proficient in Microsoft (Excel, Word, Outlook) and other banking programs.

Ability to perform calculations.

Models positive and supportive behavior.

Delivers excellent customer service.

Effective verbal and written communication skills.

Proven track record of success working independently and as part of a team.

Preferred Education and Experience 

1-3 year of bank operations experience.

Knowledge of the ACH network including NACHA rules.  

AAP/EEO Statement  

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.