Healthcare Administrator at medneo UK

Healthcare Administrator (Fixed-Term, 9 Months)

• Welcome patients with warmth, guiding them through their diagnostic journey.
• Ability to manage high volumes of bookings with accuracy and speed.
• Handle queries from patients, referrers, and medical secretaries by phone, email, and portal, providing a professional, friendly service.
• Support the VIP referral pathway, ensuring priority handling and a seamless booking experience.
• Assist with clinical tasks such as observations, positioning, and ultrasound chaperoning.
• Manage referrals and bookings with accuracy, ensuring timely communication with patients and referrers.
• Prepare rooms and equipment for MRI, ultrasound, and health screening services.
• Keep records and RIS entries up to date, supporting compliance with ISO and healthcare standards.
• Follow up on leads from the website and health screening enquiries, engaging patients quickly and effectively.
• Work hand-in-hand with radiographers, doctors, and administrators to deliver a safe, efficient, and reassuring patient experience.
• Maintain high standards of infection control, MRI safety, and data confidentiality.

• Experienced in administration, ideally within healthcare, with excellent diary and time management skills.
• Confident communicator across phone, email, and face-to-face interactions.
• Compassionate and patient-focused, with the ability to balance admin precision and hands-on support.
• Adaptable, proactive, and resilient under pressure in a busy clinical setting.
• Tech-savvy with confidence using booking systems and Microsoft Office.
• Bonus points if you have skills in phlebotomy, cannulation,  familiarity with ISO standards.
• Flexibility to work 3 shifts per week across a 7-day rota.

• Act With Courage – We speak up, take responsibility, and do the right thing, always.
• Patient & Customer Satisfaction – Patients are at the heart of every scan we do.
• Responsible & Accountable – We own our actions and honour our commitments.
• Service Quality – We’re always improving, always learning.
• Great Teamwork – We celebrate difference, lift each other up, and listen without judgement.