Operations Coordinator at Ronald McDonald House Charities of Oregon

Description

Job Title: Operations Coordinator

Reports To: Chief Operating Officer

Classification: Regular, Part-Time, Non-exempt

Schedule: Monday - Friday: 5 hours each day

Ronald McDonald House Charities of Oregon & SW Washington is seeking a compassionate and highly organized Operations Coordinator to provide vital support to our families and operational team. This part-time role is essential in ensuring a welcoming, supportive, and seamless experience for the families we serve. If you are a detail-oriented individual with a passion for helping others, we encourage you to apply.

Summary

Do you have a knack for organization and a passion for helping others? We are seeking an Operations Coordinator to support our team in providing a welcoming and compassionate environment for families in need. This role is a perfect fit for a highly organized individual with a strong eye for detail and the ability to multitask effectively. You will be a key point of contact for families, collaborating with multiple teams to ensure their stay is as seamless as possible. You must be able to communicate on both a highly professional and compassionate level, balancing administrative tasks with the sensitivity required to work with families facing challenging circumstances.

Requirements

Primary Responsibilities

Family Placement Support

• Coordinate daily guest communication needs with the Family Placement Manager.
• Update and maintain the First-Time Guests list to ensure timely service and information is provided.
• Collaborate with the Family Placement and Billing teams to ensure the timely creation of Notices of Arrivals and invoicing for Medicaid.
• Coordinate arrivals with guest services staff to ensure a smooth check-in process for all families.

Operations Support

• Assist in tracking key impact measurements and organizational goals by helping to prepare reports.
• Help coordinate logistics for facility maintenance or improvement projects.
• Support HIPAA audits and compliance, performance reviews, and staff trainings by maintaining essential  documentation.

Other Duties

• Maintain proficiency in the guest  registration process to serve as a backup for checking families in and out.
• Develop a working knowledge of the  referral and intake process to provide backup coverage for the Family Placement team as needed.
• Participate in team meetings to stay current on all House policies and practices.