Senior Market Research Manager, Channel Performance at Ipsos

What makes this role important at Ipsos?  

The Senior Market Research Manager is an important member of the Channel Performance team, with a focus on retaining existing accounts, managing projects independently, providing proactive communication with the team, fostering organic business growth, and cultivating meaningful client relationships. This position comprises taking on significant duties, including task allocation to a direct report, and necessitates keen critical thinking skills. Furthermore, owning the client relationship, which entails frequent interactions with clients and the performance of certain duties that are critical to the success of client accounts. 

Please note: This is a 12 month contracted position.

What you can expect to be doing:  

• Project coordination and implementation: Manage and coordinate all aspects of the research process independently with little to no guidance. Including questionnaire writing and research design, analysis, and interpretation of results through to preparation of reports. 

• People Management: utilizing strong people management skills to mentor junior researchers, delegate tasks, and foster a collaborative and productive research environment. 

• Inter-Service Line relationship management: Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner  

• Client relationship management: Retain and grow client relationships by responding to queries and providing updates per client requests. This also includes identifying other areas for potential projects.  

• Critical thinking: Apply critical thinking and analytical skills to evaluate research data, identify trends, and draw actionable insights that inform strategic decision-making. 

• Communication: Proactively updating the team on projects/clients; workshopping and executing solutions with the team on potential project pitfalls  

• Project management: Maintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life cycle 

This might be the job for you if you have:  

• Completed bachelor's degree in related field, master’s level education an asset, or equivalent 

• 4 years of market research experience; customer experience research an asset  

• Advanced proficiency with MS Office Suite 

• Data savvy with a strong attention to detail and accuracy  

• Knowledge of Mystery Shopping programs/tools 

• Ability to manage multiple projects simultaneously maintaining a strong client service orientation  

• Ability to manage complex, multi-faceted project budgets & to create, manage, and commit to a project plan, schedule and budget  

• Highly motivated, self-directed & driven personality capable of working within tight deadlines  

• Verbal communication skills with well-developed interpersonal and presentation skills 

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!    

 What’s in it for you:    

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.  

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA  

 Commitment to Diversity    

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.    

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with the code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.    

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!