Bilingual Operations Specialist at undefined

SOLIDAGO RESIDENTIAL SERVICES  

POSITION DESCRIPTION  

POSITION: Bilingual Operations Specialist 

REPORTS TO: Travel Support Manager 

COMPENSATION: Salary, plus Benefits and Bonus eligibility  

LOCATION: Hybrid, Austin, TX
 

SUMMARY  

As an Operations Specialist, you function at an HQ level while supporting on-site. This position will have a heavy focus on maintaining the community’s operations, accounting, and financial sectors, including but not limited to leasing and marketing. These assignments will vary by location, asset types, and teams across our nationwide portfolios. The Operations Specialist will effectively direct and coordinate the community’s overall operational activities.  

RESPONSIBILITIES (Including but not limited to):  

• Must be willing to travel up to 95% of the time weekly and at times over the weekend  

• Live close to an international airport to support the required travel schedule  

• Successfully lead on-site maintenance technicians, office staff, and leasing team members using previous industry experience, communication skills, and customer service.  

•Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.  

•Develop working income for operating the property by managing cash flow requirements and leasing strategy.  

•Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables.  

•Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.  

• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.  

• Coordinate collection and documentation of all revenues following lease obligations of residents.  

• Engage, contract, supervise, and approve invoices for all goods/services required to maintain the community.  

•Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns.  

•Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, and clients. Produce professional business writings, assessments, memos, and projects based on assignment findings.  

•Strive for improvements in community performance to meet or exceed annual financial and  

operational goals.  

•Contribute to department platform developments and company-wide rollouts and provide feedback from the onsite teams on these changes.  

• Recruit, onboard, and train onsite team members to better understand their roles & responsibilities.  

• Analyze and communicate with operation teams and managers about the assigned community’s  

features, productivity, and needed support areas.  

• Participates in Solidago training as required and monitors onsite team progress.  

QUALIFICATIONS 

• Four (4) years of experience in property management in multiple housing markets  

• Demonstrated Leadership Skills, Excellent time management and organization skills.  

• Must have a strong background in operations, financials, budgets, residential law, leasing, marketing, and facilities principles.  

•Advanced knowledge of property management software, including but not limited to Entrata, Yardi, RealPage, Microsoft Office, and Google Workspace.  

•Ability to understand and carry out industry-specific written and oral directions with a positive, innovative approach to problem-solving.  

•Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinions to reach the goals/objectives of the organization.  

• Independently perform as a project leader and team member.  

• Ability to work efficiently with a high level of accuracy, attention to detail, and follow-through.  

• Neat, professional appearance.  

• Strong client relations skills and previous supervisory experience are required.  

• Embody the Solidago Standards 

Must speak Spanish and English

BENEFITS 

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• Dental
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.

WORK ENVIRONMENT  

You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and/or hazardous 

Employees working remotely are required to adhere to the same work schedule in effect at the office unless otherwise agreed to in writing with your manager as needed to support the Company’s business needs. Employees are expected to work a full eight (8) hour day and be available during these hours unless an alternate schedule is approved by the employee’s manager. Any need for time away from work for doctor’s appointments, errands, personal time, and vacation must be requested in advance and approved by the employee’s manager. 

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PHYSICAL DEMANDS 

To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property—both interior and exterior—in varying weather conditions, including rain, snow, heat, and wind. 

Team members must be capable of lifting or moving items up to 20 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs. 

This job description is not intended to be an exhaustive list of all duties. Team members are expected to follow additional instructions and perform other related tasks as assigned by their Team Leader.