Sales Coordinator at Airxcel

Summary/Objective:

The Sales Coordinator serves as a vital link between the sales team and customers, ensuring a seamless experience from initial inquiry to post-sale support. This role combines strong customer service skills with sales coordination expertise to manage client communications, process orders, and support the sales team in achieving revenue goals. The ideal candidate is detail-oriented, proactive, and passionate about delivering exceptional service while driving operational efficiency in a fast-paced environment.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Assist the sales and operations team with daily administrative tasks including preparing quotes, processing orders, and managing customer accounts.
• Coordinate and schedule meetings, presentations, for sales representatives.
• Maintain and update sales databases, CRM systems, and sales reports, Shipping logs
• Communicate with clients to provide information, resolve issues, and ensure a high level of customer service.
• Collaborate with marketing and operations teams to support promotional campaigns and product launches.
• Track sales performance metrics and prepare regular reports for management.
• Monitor inventory levels and liaise with logistics to ensure timely delivery of products.
• Handle incoming inquiries and route them to the appropriate sales personnel.
• Support the onboarding process for new clients and assist with contract management.

Characteristic Duties:

• Ability to build rapport with all InVision customers.
• Ability to build a working relationship with cross-functional teams and departments. 
• Excellent organizational and time management skills and detail oriented.
• Demonstrates a positive and professional work ethic.
• Ability to work in a fast-paced environment, work on multiple projects simultaneously.

• Initiative
• Decision Making
• Problem Solving / Analysis
• Technical Capacity
• Organizational Skills

 Competencies:

• Experience in customer service or client-facing roles.
• Familiarity with sales performance metrics and reporting tools.
• Knowledge of industry-specific products or services.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently and as part of a team in a fast-paced environment.
• Attention to detail and problem-solving skills.

Supervisory Responsibility:

N/A

Work Environment:

This job operates in a professional office setting within a manufacturing environment.  This role routinely uses standard office equipment such as telephones, computers, printers, filing cabinets and fax machines. Moderate noise (i.e. business office with computers, phones, printers and noise from manufacturing equipment). This list is not all inclusive. May operate on occasion within the manufacturing environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to walk, stand, sit; talk, hear, and use hands and fingers to lift, operate equipment, use scanner, phone and computer. The employee may be required to lift/move up to 50 pounds. Must be able to traverse distribution warehouse and may access a variety of spaces and shelving units by stretching, squatting, bending, stooping and reaching.

Position Type and Expected Hours of Work:

This is a full-time position and hours of work and days are Monday through Friday, 7:00am to 4:00pm  

Some overtime may be required.

Travel:

 Some local

Preferred Education and Experience:

• 2+ years of experience in a sales support or administrative role

EEO Statement:

All divisions of Airxcel provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties:

Please be advised this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

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