FACILITIES COORDINATOR at The Redwoods

Join our team at The Redwoods, where you can make a meaningful impact on individual lives. After more than 50 years as a local, nonprofit community in beautiful Mill Valley, we have a rich history of service and purpose. We take pride in providing excellent care for an active and diverse community of seniors. You'll find that every day presents an opportunity for a rewarding experience of caring and connection with a dedicated team and dynamic group of residents. As a mission driven organization, we ensure everyone receives vital programs and services regardless of their income. Enjoy competitive pay, first class health benefits, generous vacation and sick time, and a great work environment.

 Be a part of something bigger - join us in making a genuine difference!

The Redwoods is an Equal Opportunity Employer. 

https://www.youtube.com/watch?v=KamIK4RgBUU                https://youtu.be/ozSyLHiLXxg

Rate            $31.25 to $38.50 per hour

Job Type        Full-time – Non-Exempt 

Benefits

• Medical Insurance: ZERO out-of-pocket expense for the employee – effective the first of the month following the hire date.
• Dental and Vision Insurance
• Paid Time Off: Sick days, personal days, vacation days and holidays.
• 403(b) Retirement Plan: Employer contribution/Union pension contributions.
• Additional Perks: Educational assistance & career development opportunities, longevity bonus program and low-cost meal program.

* For positions scheduled 24 or more hours per week.

JOB SUMMARY

Under direction of the Director of Facilities, provides support with the planning and organizing of the day-to-day activities/tasks of the department, which at times includes providing direction to departmental team members on prioritizing work assignments.  This position is a customer-facing (e.g. residents, family members, and team members) team member and is expected to represent the department with professionalism and consistently utilize customer service principles during day-to-day work. Additionally, this position carries out special projects for the department as assigned by the Director of Facilities.

PRIMARY RESPONSIBILITIES

• Supports the maintenance management program:

1. Takes calls from staff and residents and enters work requests into the WorxHub system. As part of this, assign appropriate levels of priority to tasks in need of completion.
2. Providing training to staff and residents on the use of the WorxHub program.

• Assigns the Environmental Services (EVS) and Maintenance Technicians emergency/urgent/time-sensitive tasks to be completed.
• This position schedules vendors and contractors to carry out certain onsite work including but not limited to pest control and landscaping.
• Provides maintenance/construction/service interruption notifications to residents and staff.
• Orders maintenance, office, and cleaning supplies as needed/requested.
• Supports Director of Facilities during various inspections such as by the California Department of Public Health (CDPH), California Department of Social Services (CDSS), and Department of Housing & Urban Development (HUD).
• Communicates the policies and procedures to residents and/or families moving into The Redwoods. Additionally, collaborates with applicable team members to help ensure a successful move into the community.
• Provides support to the Director of Facilities with:

1. Fire/Life safety documentation.
2. General ledger coding.
3. Payroll/Timecard management.

• Assists with providing/managing the EVS daily tasks.

• Manages complaints and resolves problems within the scope of the responsibility of the position/department.
• Responsible for delivering effective telephone and electronic/e-mail communications both internally and externally with residents, staff, and vendors. Ensure phone messages and other messages are addressed timely and appropriately.

• Provides assistance with the creation, distribution, and management of set up sheets to environmental services staff for various events. Provide needed assistance with completing/taking down room set ups.
• Completion of general office duties including but not limited to scanning, copying, invoicing, preparing documents, filing, etc.
• Work on special projects as assigned
• Other duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or GED equivalent.
• Bachelor’s degree from an accredited college or university. Or a combination of 4-year experience and education is preferred but not required.

• Excellent customer service skills

• Must be capable of maintaining regular attendance.
• Sensitivity and understanding of the issues related to aging.

• Demonstrates proficiency in clear and effective English communication, both verbal and written, coupled with a strong ability to comprehend and execute instructions accurately in various formats.
• Able to speak/understand Spanish is preferred but not required. 
• Competent in use of computers particularly Microsoft Outlook, PointClickCare, WorxHub or must have the ability to become proficient quickly with training. 
• Able to handle highly confidential information.
• Professional telephone skills and ability to handle referral calls effectively and efficiently.

EEO Employer