As a Senior Account Executive, you will lead strategic account management efforts, driving growth, retention, and client satisfaction for our most valuable clients. Building upon your extensive experience in account management and Salesforce solutions, you will serve as a trusted advisor to senior client stakeholders, guiding them on their Salesforce journey and delivering innovative solutions that address their evolving business needs.
Compensation for this position includes a base salary plus a performance-based commission.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
RESPONSIBILITIES
Manage key client accounts, focusing on strategic planning, revenue growth, and client retention—from lead generation to contract negotiation.
Serve as the primary point of contact and trusted advisor for client stakeholders, building and maintaining strong relationships based on trust, collaboration, and mutual success.
Cultivate and grow existing client partnerships by leveraging your expertise in Salesforce solutions. Strategically identify and pursue opportunities for upselling, cross-selling, and expanding our footprint within current accounts, ensuring long-term client success and driving significant revenue growth.
Collaborate closely with internal teams, including Sales, Marketing, and Project Delivery, to align account strategies with client objectives and deliver integrated solutions that drive business outcomes.
Lead contract negotiations and ensure the successful execution of contracts, working closely with legal, finance, and other internal stakeholders to drive deals to closure.
Develop and deliver strategic account reviews, business reviews, and executive briefings to senior client stakeholders, providing insights, recommendations, and value-added services to drive client success.
Stay informed about industry trends, market dynamics, and competitors' offerings, and incorporate insights into account strategies and business development efforts.
REQUIREMENTS
5+ years of experience in strategic account management within SaaS, or technology industry, with a proven track record of successfully managing and growing enterprise client accounts.
Experience working with Salesforce solutions and services, including Sales Cloud, Service Cloud, Marketing Cloud, and related Salesforce products, with certifications in Salesforce preferred.
Strong business acumen, strategic thinking, and problem-solving skills, with the ability to develop and execute account strategies that drive revenue growth and client satisfaction.
Excellent communication, negotiation, and presentation skills, with the ability to build rapport and credibility with senior client stakeholders and internal teams.
Demonstrated leadership skills and the ability to influence and collaborate effectively across cross-functional teams and organizational levels.
Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts and priorities simultaneously.
Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.
COMPANY OVERVIEW
Coalescence Cloud is a premiere data and analytics Systems Integration partner to Salesforce and Certina. We are dedicated to streamlining and enhancing our customer’s journey to process automation, focusing on delivering their desired outcomes.
We harmonize data across that entire customer journey—from opportunity to renewal—leveraging our expert delivery teams to provide cutting-edge advice and solutions.
Our team believes that data is the bedrock of power business technologies—from consulting on an appropriate tech-stack, to implementation and managed services,we are committed to client-centric guidance that emphasizes revenue growth, cost savings and risk mitigation.
At Coalescence Cloud, we operate with the values of Guidance, Collaboration, Excellence, Sustainability, Innovation. These principals structure the way we interact with our clients, partners, and teams—supporting every interaction with integrity and commitment.
BENEFITS
Medical, Vision, Dental, and Life insurance plans
Company HSA Contribution
PTO and Holiday: 12 PTO days, 6 sick leave days, and 11 Paid Holidays
Inclusive Maternity and Paternity leave policies
Utilization Bonus
One-time Certification Bonuses
401k Management
GymPass (Now WellHub) Membership
Compensation Statement
Compensation at Coalescence Cloud Consulting varies depending on various factors, such as role, skill set, and level of experience. As required by local law, we have provided above a reasonable range of compensation for the role described. Please note that salary ranges are subject to change and are not intended to be the only factor considered when making hiring decisions. We also offer a comprehensive benefits package which includes health insurance, retirement plans, paid time off, and other perks.
What We Believe
At Coalescence Cloud Consulting, we are committed to building a diverse and inclusive workforce where everyone feels valued, respected, and empowered. We believe that diversity is essential to our success and helps us better serve our clients and communities.
Equal Employment Opportunities
Coalescence Cloud Consulting is an Equal Opportunity Employer. We believe that every individual should be treated with respect and dignity regardless of their age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
We do not discriminate against employees or applicants on the basis of their age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected status as provided by federal, state, or local law.
Coalescence Cloud Consulting is committed to providing equal employment opportunities to our service men and women, including veterans.
Requesting Accommodations
Coalescence Cloud Consulting is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodations. If you require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Other Employment Statements
Coalescence Cloud Consulting prohibits discrimination or retaliation against employees who have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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